Project information

Secure & Settled Floating Support Project

To increase our current provision of proactive Floating Support to residents who move on from our hostel to their own accommodation in order to secure their accommodation for the long term. To provide similar support to people who are being threatened with eviction to prevent homelessness.

January 2011 - December 2014

Charity information: Stevenage Haven

Stevenage Haven logo
  • Need


    Residents who move on from our emergency hostel often find it difficult to adjust to having their own tenancy again. They are often also not very well equipped to deal with personal and tenancy problems in a timely fashion. This can lead to multiple issues including deterioration in health and threats to their tenancies.
    In times of economic difficulties many people who have never been homeless find they are in danger of losing their homes due to losing their jobs or because of debt issues.


    Floating Support services help both ex-residents and those facing personal problems and/or tenancy issues by providing the expertise needed to deal with problems in a timely fashion and prevent them from escalating and threatening their homes. This is a much more cost effective and less damaging prevention of homelessness solution than letting people lose their homes and face the prospect of living in a homeless hostel and starting from scratch on the property ladder.

  • Aims

    Aim 1

    To prevent clients losing their homes and allowing them to develop secure and settled lifestyles.


    » To provide advice and guidance to clients, including signposting them to specialist agencies such as the CAB.
    » To act as an advocate for clients for instance by accompanying them to meetings or helping them reply to correspondence, fill in forms etc.
    » To maintain effective communication either face to face or by telephone with clients to ensure they are coping and dealing with any issues they face.

    Success will be...Less than 5% of clients losing their homes and becoming homeless.

  • Impact


    A gradual reduction in demand for our homeless hostel through prevention of homelessness and repeat homelessness.
    Success will be measured by a reduction in our emergency hostel referrals refused statistics (demand currently outstrips supply) and by the statistics showing number of clients supported and outcomes achieved including avoiding eviction.


    The current LHA and Housing Benefit changes announced in the budget together with the current spending cuts are likely to cause an increase in homelessness which means that referrals refused may still rise even with increased resources working in prevention. It is not possible to mitigate these risks.


    Annual reports detailing the number of clients supported and the outcomes achieved together with specific case studies of selected clients. Details of the demand for our emergency hostel services and trends in referrals received.

  • Budget

    Budget - Project Cost: £93,152

    Loading graph....
      Amount Heading Description
      £65,920 Salary Worker's Salary for 3 years
      £6,386 NI National Insurance
      £15,839 Overhead Management & Overhead Costs
      £5,007 Worker Costs Mobile, Travel, Training, Recruitment & PC
  • Background


    Worker would be based at our emergency hostel in Stevenage and travel within Stevenage and to surrounding villages as necessary.


    Ex-residents of Stevenage Haven's emergency hostel and residents in Stevenage who are experiencing difficulties with their tenancies.
    Stevenage has a population of around 80,000 and has an ongoing single homeless problem. Our hostel has had to turn away an average of 512 referrals from other agencies each year for the past 7 years. The hostel runs at 97% occupancy and it therefore usually always full.

  • Why Us?

    Why Us?

    Stevenage Haven provides the only emergency single homeless hostel in Stevenage. We have the unique advantage when providing floating support services to ex-residents that our floating support staff have been able to develop a good working relationship with clients while at the hostel which makes it far easier to effectively engage with clients when they have moved on to their own homes.

    Read more about the Charity running this project.


    Barbara Howard, Project Director

    Barbara is the Project Director of Stevenage Haven and has spent her career in the supported housing sector.

    Les Betts, Assistant Manager Chris Foster House

    Les Betts is the Assistant Manager of our emergency Hostel and also line manages our Floating Support services. He has a BSc in Social Work.

Chris Foster House Homeless Hostel

Chris Foster House Homeless Hostel

Whatever position you hold, working at Stevenage Haven is challenging, thought provoking, enjoyable and very rewarding.

Les Betts, Assistant Manager