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Project information

National helpline for Gypsies and Travellers

Providing advice, information and advocacy casework support for all Gypsies and Travellers regardless of ethnicity, culture or background via a national telephone helpline. We are the only specialist national organisation providing this service and help hundreds of clients with a range of issues.


Charity information: Friends, Families and Travellers

Friends, Families and Travellers logo
  • Need


    Against any measure, Gypsies and Travellers experience the poorest life outcomes of any minority ethnic group in the UK today (often shockingly worse than other groups in society) and they still suffer a high degree of prejudice, racism and abuse. As well as helping hundreds of individuals and families every year we use the data that we collect to influence social policy so as to bring about positive change within society.


    By carrying out detailed support, advocacy and casework with our clients we have built up a body of data, knowledge and expertise that we use to raise the awareness of Government, local government and mainstream agencies of the barriers that Gypsies and Travellers face in accessing basic services such as health and social care, education, housing, access to justice and access to democracy. In this way we hope to not only solve individual problems but also bring about real changes in society.

  • Aims

    Aim 1

    To provide casework, advocacy and support to individual clients to enable them to resolve problems.


    » Identifying the key problems and issues of clients who approach us for help and acting as an advocate for clients in getting those problems resolved.

    What success will look like

    Success will be...resolving the immediate problems faced by individual Gypsy and Traveller clients and equipping them with the ability to resolve their own problems in the future.

    Aim 2

    To use the data and knowledge gained through casework to influence social policy at national level.


    » Lobbying and campaigning for legal and social policy reforms in our own right and in partnership with others.
    » Producing or contributing to research in respect of issues faced by Gypsies and Travellers in order to inform the social policy debate.
    » Providing training to build the capacity of mainstream service providers to deliver more appropriate and accessible services to Gypsies and Travellers

    What success will look like

    Success will be...securing equality of access and opportunity for Gypsies and Travellers in terms of health and social care, education, housing and access to other services.

  • Impact


    Gypsies and Travellers will no longer be the only group in the UK against whom racism, prejudice and discrimination are seen as acceptable. Gypsies and Travellers will have equal opportunities and access to services as other groups in society. Tensions between the travelling and settled communities will be lessened making for a more cohesive society. Gypsies and Travellers will be more joined in to civil society, participating in, and being part of, political and democratic processes.


    This is a long term project, a marathon not a sprint. The risks are that the expectations of the community are raised and that we are then able to follow through due to lack of funding. We always seek to ensure that the work that we do has a lasting impact beyond the life of any one project but the risk remains.


    We will be accountable to donors by whatever means most suits them, having due regard to the amount of the donation. We can be flexible. We produce a quarterly newsletter which any donor will be entitled to receive. We welcome visitors to our offices in Brighton to discuss our projects.

  • Budget

    Budget - Project Cost: £25,000

    Loading graph....
      Amount Heading Description
      £22,000 Salary Full-time caseworker
      £3,000 Office costs General overheads, telephone etc to support caseworker
  • Background


    National telephone casework and advocacy helpline based in Brighton


    There are an estimated 300,000 Gypsies and Travellers in the UK, 200,000 of whom live in bricks and mortar accommodation and 100,000 in caravans and trailers. Of the latter around 25% have no legal site on which to place their home but are subject to constant eviction. Many experience appalling outcomes in terms of low life expectancy, poor health, low standards of education, prejudice and racist abuse. We help some of the poorest members of society with a whole range of problems and issues.

  • Why Us?

    Why Us?

    We are the only national charity working on behalf of all Gypsies and Travellers regardless of ethnicity, culture and background.

    Read more about the Charity running this project.


    Abbie Kirkby

    Abbie is our caseworker, from a Traveller background, who has been delivering an effective and efficient casework service for several years.

    Emma Nuttall

    Emma is our Advice and Policy Manager, who line manages the service, using the information and data to inform key policy work at national level.