Project information

Helpline project worker

To emply a full-time staff member to answer helpline calls. At present these calls are answered from 4-9 pm by our two over-worked staff members with some help from volunteers.

one year

Charity information: Herpes Viruses Association

Herpes Viruses Association logo
  • Need

    Need

    Giving the callers with herpes simplex on the genitals enough time on the helpline is a problem as their needs are complex and varied. Calls can last more than an hour. Currently our 'herpes virus helpline volunteers' offer five hours a day starting at 4 pm. But the logs show that people are trying the helpline from 9 am. We need to offer a longer 'open time' to enable everyone who needs our assistance to access it. This will require a paid project worker.

    Solution

    If we have 1 staff dedicated to answering helpline calls, we can offer the callers a service during the full working day PLUS the evenings when volunteers answer. The HVA has amassed 25 years' worth of experience in helping patients' emotional needs as well as dealing with the physical problems of this virus. Also, patients with genital herpes need someone to talk to about their concerns who is not family or GP as they don't want these people to be aware that they have contracted it.

  • Aims

    Aim 1

    To be able to take all callers to the herpes helpline during the day - as well as in the evening.

    Activities

    » To employ a person full-time to answer the herpes helpline

    Success will be... Increasing the number of calls taken and the amount of time given to these callers.


  • Impact

    Impact

    Patients with herpes simplex on the genitals can suffer long-term problems with both the physical symptoms of the condition and the emotional reaction to the diagnosis. Unlike herpes simplex on the face (cold sores) which are regarded as only a nuisance, a diagnosis of the same virus in a different place is loaded with stigma. Helping more people to access good information hugely changes their life - as testimonials show: logs will show that this project enables us to answer more calls.

    Risk

    This is a low risk project. The staff member will be working under the direct supervision of the Administrator of the charity.

    Reporting

    The helpline logs can be displayed on the www. herpes.org website and updated monthly. More details statistics and breakdown of topics discussed are kept and can be posted to the donor monthly if requested.

  • Budget

    Budget - Project Cost: £25,000

    Loading graph....
      Amount Heading Description
      £25,000 Helpline project worker A dedicated staff-member to answer the herpes helpline
  • Background

    Location

    Head office: 41 North Road, London, N7 9DP

    Beneficiaries

    Anyone diagnosed with genital herpes: 30,126 new cases this year were made in specialist clinics and more (unreported) will have been diagnosed by GPs. Also their sexual partners, and sometimes their families.

  • Why Us?

    Why Us?

    We are the only charity that deals with herpes simplex. There are many HIV charities and several sexual health helplines, but they do not pay much attention to herpes simplex, since medically this is a relatively unimportant virus. We pay a great deal of attention to giving callers psychologically helpful information - as well as medical facts.

    Read more about the Charity running this project.

    People

    Project Worker

    Answering calls for longer periods than the current 5 hour slots offered by our helpline volunteers

I feel so much better, just from this one call.

Caller to the helpline