Project information

Two Step - housing single homeless in Manchester

The single homeless are lowest priority for local authorities. They are neglected and can become entrenched in their homelessness, potentially leading to life long problems. Two Step will find long term housing in the private rented sector, and give support to sustain tenancies and rebuild lives.

The project will start in 2011 and be ongoing

Charity information

HOPE worldwide UK

HOPE worldwide UK logo
  • Need


    Single homeless are least likely to be housed by a local authority because of limited resources and lower perceived need. Many hundreds exist in Manchester. The combination of lack of good diet and sleep, fear, cold, loss of confidence and self respect - can quickly lead to substance misuse and isolation. It can take months, even years, of visiting day centres before solutions start to become apparent. By then the person's life could be so shattered that it will take years to rebuild.


    Two Step has operated successfully in London for 17 years and will also work in Manchester. We house people quickly in the private rented sector and can provide emergency accommodation through our Stopover supported lodging scheme. We will work closely with landlords and tenants to sustain tenancies and provide mentors to support the rebuilding of their lives. It is not uncommon for a homeless person to be housed the same day they visit us in our London Two Step.

  • Aims

    Aim 1

    Emergency accommodation to get people off the streets immediately through our Stopover scheme.


    » Train volunteer Stopover hosts who provide a supported lodging in their own homes.
    » Refer homeless people to a Stopover host for 2-3 nights.
    » Monitor the Stopover daily.
    » Work in partnership with weather shelters to provide alternative emergency accommodation.

    Success will be always having emergency accommodation capacity available when needed. This means new Stopover hosts must be recruited and trained.

    Aim 2

    House single homeless people in the private rented sector.


    » Ensure properties and landlords are suitable.
    » Receive referrals from local authorities, charities, hostels, and self referrals.
    » Assess their suitability for living independently in the private rented sector, and refer them to private landlords.
    » Provide support to the tenant and landlord if problems arise. The longer they sustain their tenancy, the less likely of becoming homeless again.

    Success will be housing between 150 and 250 people in the first year. It is anticipated that larger numbers could be housed in subsequent years.

    Aim 3

    Provide volunteer mentors to support them rebuilding their lives.


    » Train volunteers as mentors through our mentoring programme - accredited by The Mentoring and Befriending Foundation.
    » Assess the client's needs and match them with a suitable mentor.
    » Monitor the progress of the mentoring relationship over six months.
    » Work towards ending the mentoring so that they can live independently.

    Success will be to continually recruit and train new mentors and to always be able to offer a mentor to homeless people once they are housed so that they can be supported.

  • Impact


    Two Step in London has demonstrated that the private rented sector is a viable solution to single homelessness since 1993. There isn't anything similar in Manchester, and few organisations start successful schemes like it. Once the initial start-up costs are covered, Two Step will be self supporting through a business model that includes fees to landlords. This means that the long-term impact of investing in Two Step is many years of homeless people in Manchester having this opportunity.


    Homeless people housed in the private rented sector risk unscrupulous landlords. We intervene whenever a tenant makes a complaint, investigating and acting where appropriate. Landlords are screened for suitability. Staff and volunteers face the threat of abuse. We minimise this threat through training. The programme is at risk if the private rented sector becomes more regulated as landlords will be less keen. The current government has already made it clear that there will be less regulation.


    We are happy to discuss what reporting a donor will want.

  • Budget

    Budget - Project Cost: £60,000

    Loading graph....
      Amount Heading Description
      £37,000 Staff costs Two staff salaries, training and travel
      £20,000 Facilities and admin Assessment centre, office, admin and overheads
      £3,000 Client and volunteer Travel expenses for homeless people and volunteers
  • Background


    Two Step will be located walking distance to central Manchester in a community centre. It will be accessible to homeless people who will be referred to us by other Manchester Agencies. The community centre will have a reception area and rooms for carrying out the assessments to ensure each person referred to us is suitable for living in private rented accommodation.


    We have identified up to 470 people a year who would benefit from Two Step in Manchester. 120 from hostels could move into private accommodation, freeing up hostel spaces for more needy people. 200 people are vulnerable to homelessness once they have successfully applied to stay through the UK Border Agency - they are given two weeks to support themselves. 150 plus people would be sent to us by other homeless agencies (a conservative estimate based on our experience in London).

  • Why Us?

    Why Us?

    HOPE worldwide has successfully run Two Step in London for 17 years. This year we have housed an average of ten people a week. Very few schemes working in the private rented sector have results that come close to ours even though we are a relatively small organisation. In addition, we achieve this without using rent deposits which is normally the main expenditure of other projects. We try to balance the needs of the homeless with those of landlords - also a rare feature.

    Read more about the Charity running this project.


    Tommy Cloherty

    Tommy has been Two Step Manager in London for 8 years. He will be responsible for setting up Two Step in Manchester.

    Wil Horwood

    Wil is Chief Executive of HOPE worldwide. He is actively involved in ensuring the right partnerships and finances are in place for success.

    Rick Mobbs

    Rick is a trustee of the charity. He is based in Manchester and has been involved with Two Step for many years.