Project information

Get Connected's Volunteer Helpline

Our trained helpline volunteers offer children & young people in desperate & dangerous situations the emotional support they need to identify their priorities, explore their options & then select suitable services from over 13,000 organisations in the UK. We then connect them to that help for free.

As this service is crucial to helping children and young people, this project is ongoing.

Charity information: Get Connected

Get Connected logo
  • Need


    Every day we receive calls from children & young people in worrying situations, ranging from suicide attempts & self-harm, to rape & homelessness. These problems rarely occur as isolated incidents & are often exacerbated by one another. In 2006 we published a survey of 13-25 year olds, which found that 86% of respondents had recently had a problem but didn’t know where to find help. Our volunteers are able to search for appropriate options from the 13,000 organisations that exist to help.


    Through the volunteer-staffed helpline we can connect callers directly to services using a three-way call system. This allows our volunteer to remain in the call until the right person is on the line & the young person is happy to talk to them. It’s imperative that we maintain a free helpline so that cost doesn’t prevent young people from finding the support they need. Operating a free service allows young people sufficient time to discuss their problem & consider their options at their leisure.

  • Aims

    Aim 1

    Provide help to 27,000 children & young people this year.


    » Continue to provide outstanding service on our helpline by rigorously training volunteers.
    » Run outreach campaigns to schools across the country to increase Get Connected's visibility.
    » Continue to request feedback from callers, where appropriate, so that we can improve the quality of calls.

    Success will be reaching over 27,000 children & young people through our on- and off-line services with the aim of improving their emotional and physical well-being.

    Aim 2

    To increase the number of volunteers staffing Get Connected services from 120 to 150 this year.


    » Run up to 10 training workshops to allow as many people as possible to train as volunteers throughout the year.
    » Continue to hold regular update sessions with volunteers to ensure they are engaged and that their developmental needs are met.

    Success will be recuriting 150 volunteers and retaining a high number of volunteers who joined in previous years.

  • Impact


    Our helpline will improve children & young people’s physical & emotional well-being by finding the help they need.

    We will demonstrate the success of the project by monitoring the number of people who contact us, allowing each caller to provide anonymous feedback on their experience of Get Connected & by increasing the number & retention of volunteers who staff the helpline. We hope to help 27,000 people this year.


    Volunteer retention can be a problem for any charity relying heavily on volunteers to provide core services. In order to account for this, we run multiple recruitment evenings throughout the year. We have also recently employed more staff to deal directly with volunteers, supporting their training needs and addressing their concerns. We believe these measures will ensure we keep volunteers engaged and enthusiastic about Get Connected’s work.


    Donors will receive an annual report on the progress of the project. They are also welcome to visit our helpline to see firsthand what their donation has helped us to achieve.

  • Budget

    Budget - Project Cost: £177,081

    Loading graph....
      Amount Heading Description
      £15,451 Volunteer Recuritment and Trai Including 10 rounds of volunteer training and volunteer accreditation
      £14,720 Support costs Including volunteer travel and hospitality
      £41,339 Service Provision Including quality control and development
      £31,047 Coordination Including the cost of a Volunteer Co-ordinator
      £48,473 Helpline Costs Including the cost of 3 Helpline Officers
      £26,051 Admin Including management costs

    Current Funding / Pledges

    Source Amount
    BBC Children in Need £46,000 Conditional
  • Background


    Our volunteer helpline call centre is located in Central London but we help children & young people across the UK.


    The direct beneficiaries of our project are children & young people up to the age of 25. Families & communities also benefit from Get Connected services because if young people are able to access help for problems they may be having, they are less likely to out act or feel isolated.

  • Why Us?

    Why Us?

    For over a decade, Get Connected has provided children & young people with the information they need to move forward with their lives & access help. Enabling a caller to make all decisions can be incredibly powerful for a young person whose life is often dominated by others. Since 1999 we have provided help to over 100,000 children & young people across the UK. Children & young people only need to know one number to access over 13,000 support organisations; they need to know about Get Connected.

    Read more about the Charity running this project.


    Our Work Would Not Be Possible Without The Help Of Each And Every One Of Our Volunteers.

    Every year they save us over £150,000 allowing us to spend even more money helping children & young people.