Project information

TESS text and email support

Self injury (also known as self harm) affects as many as 1 in 10 young people. We provide confidential text and email support to girls and young women who self harm - to listen, to reduce their isolation, to help them explore what is going on in their lives, and find other ways of coping.

ongoing

Charity information: Bristol Crisis Service for Women

Bristol Crisis Service for Women logo
  • Need

    Need

    Self-injury affects as many as 1 in 10 young people; hospital admissions for self-injury among under 25's have risen by more than 50% in the last 5 years. The most common form is cutting, but people may also scratch, punch or burn themselves, pick their skin or pull out hair. Reasons vary; it is often to release unbearable emotional tension, which may be caused by grief, anxiety or despair, & often related to experiences like abuse, neglect, bullying, body image, school or work pressures.

    Solution

    We provide confidential text and email support for girls and young women who self-injure. This interactive support will help to reduce the stigma and isolation experienced and empower young people to begin to find other less harmful ways of managing difficult feelings and experiences. Text and email are means of communication that young people are familiar and comfortable with, and allow the person to express themselves perhaps for the first time, without fear of unwanted consequences.

  • Aims

    Aim 1

    To reduce the stigma and isolation of girls and young women who self-injure

    Activities

    » Provide a confidential national text and email support service staffed by trained and supervised volunteers.

    Success will be contact from 30 girls and young women/month who have not been able to talk about their self-injury before; helping them to express their needs and emotions.


    Aim 2

    To empower girls & young women to find less harmful ways of managing difficult feelings & experience

    Activities

    » Provide a confidential national text and email support service staffed by trained and supervised volunteers.

    Success will be 30 girls & young women each month asking for information about less harmful ways of coping and trying suggestions listed on our website.


  • Impact

    Impact

    The project will reduce the isolation and stigma associated with self-injury for girls and young women, and provide readily accessible support.
    We will demonstrate the success of the project by monitoring service uptake, and evaluating service feedback. Success will be an increasing use of the service, (demonstrating its accessibility), and feedback showing young people's needs are being met.

    Risk

    Users of the service may be in acute distress and at risk. We deal with this through thorough and sensitive staff training, support and policy guidance. The service is web-based with the accompanying risk of temporary loss of service. We have dealt with this by providing out-of-hours messaging, and stringent backup procedures.

    Reporting

    Funders will receive regular updates on the progress of the project, explaining ongoing and planned future activity.

  • Budget

    Budget - Project Cost: £40,080

    Loading graph....
      Amount Heading Description
      £29,590 Salary Full time project co-ordinator
      £2,400 Rent, heat Project contribution to rent & heat
      £3,460 Admin & IT Stationery, phone, specialised IT
      £4,630 Volunteers 2 training courses plus expenses per year
  • Background

    Location

    The organisation is based in central Bristol, giving easy access for volunteers from all areas of the city and surrounds. Bristol Crisis Service for Women is known nationally for its self-injury services, and has strong links with and receives referrals from young people services throughout the country. This project is text and email based so readily accessible to all girls and young women who have access to these media channels.

    Beneficiaries

    Girls and young women around the UK, from all ages and backgrounds, who are struggling with self-injury will benefit directly from the support offered by the project. Volunteers who work on the service also benefit, from the training we provide and the valuable experience they gain working in the service.

  • Why Us?

    Why Us?

    We have been working successfully in the field of women and self-injury for 25 years and are widely respected for this work. We have successfully provided TESS for girls and young women since 2009, seeing increasing numbers using the service year on year. We were awarded The Queens Award for Voluntary Service in 2010 in recognition of our excellent track record of providing innovative quality services with a high level of volunteer input.

    Read more about the Charity running this project.

    People

    Fiona Macaulay

    Fiona jointly co-ordinates this service, and has key experience in self injury training and support, volunteer management and development.

    Lucy Taylor

    Lucy jointly co-ordinates this service with Fiona, and has key experience in volunteer training & supervision and service evaluation.

TESS

TESS

£50

pays for texts to more than 600 young people

‘I feel able to open up to you because you don’t know who I am’

TESS user