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Project information

Drop-in Project

A Drop-in Service on 4 mornings a week, where trained volunteers offer advice and support to refugee and asylum seeking families settling in Slough. Their problems include destitution, legal and immigration, health, education and employment, and many issues about re-settlement in a strange land.

it is on-going

Charity information: Slough Refugee Support

Slough Refugee Support logo
  • Need


    There are many pitfalls associated with re-settling in a foreign land. Asylum Seekers and refugees arriving in Slough do not know their entitlements. 36.5% of households visiting us last year were destitute with no form of income what-so-ever. They need access to medical help and to get their children into schools. As they become more settled they have difficulties with obtaining benefits, getting a bank account, getting training and employment and coping with utility bills.


    Our Drop-in service is delivered by trained volunteers. At any one time we have about 30 volunteers working as receptionists, advisers, interpreters and administrative supporters, and last year 38% of the 90 or so volunteers who helped were refugees themselves. The advisers help clients to get their entitlement to basic support and shelter, access education and health facilities, open bank accounts, find legal representation, sort out debts and much, much more.

  • Aims

    Aim 1

    To enable Asylum Seekers and Refugees in Slough to settle with dignity and achieve their entitlement


    » A Drop-in Service on four mornings per week where our services are delivered by trained volunteers supported by a Drop-in Co-ordinator post.

    What success will look like

    Success will be...measured in terms of outputs and outcomes. We collect all statistics of who and how many households we help. We collect known outcomes by category.

  • Impact


    Long term outcomes are evident in changed lives. We collate all the outcomes in our Annual Report which shows the success of our work in terms of giving people subsistence, accommodation, and improved life chances. In some cases we achieve family re-unions of those who have not been together for many years. In other cases we help a client to seek voluntary return to their own country. We work with the needs of each individual or household to achieve their long term aims as far as possible.


    Lack of funding. We have a strategy of working with a range of funders whose aims fit with ours, and try to plan ahead.


    We tailor our reporting to the wishes of the donor, and also produce a very comprehensive Annual Report which gives information which donors need.

  • Budget

    Budget - Project Cost: £70,925

    Loading graph....
      Amount Heading Description
      £51,001 salaries Drop-in Co-ordinator, Afternoon Caseworker, Admin support
      £7,316 Training/travel for staff and volunteers
      £8,000 Rent to Slough Borough Council
      £4,608 Overheads Office, telephone, insurance etc.

    Current Funding / Pledges

    Source Amount
    Slough Borough Council £16,333 Guaranteed
    Lloyds TSB Foundation £12,500 Guaranteed
    Church Urban Fund £5,000 Guaranteed
    AB Charitable trust £5,000 Guaranteed
  • Background


    28, Bath Road Slough. This small house in the corner of Salt hill park is ideally situated near to the centre of town, and to areas where many refugees settle.


    The whole community benefits because otherwise there would be more destitute people on the streets. Refugees are typically of working age and good education, and once settled they contribute through employment and taxation to their community.

  • Why Us?

    Why Us?

    We have many years of experience in providing this service, and are a trusted and well known resource of information on matters relating to refugees in the area. We are especially well placed because so many of our volunteers are refugees themselves, meaning we have the interpreters and knowledge of cultural issues within our organisation. No other group in the area provides such a service to all refugees regardless of origin, status etc.

    Read more about the Charity running this project.


    Drop-In Co-Ordinator

    She recruits and supports the volunteers. She keeps the organisation up-to-date with asylum and refugee issues. She provides regular training sessions