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Project information

From Street to Home

The UK is in a housing crisis; an alarmingly high number of people are street homeless. Last year rough sleeping in London increased by 13%. From Street to Home offers a lifeline; health, emotional support, employment & accommodation solutions enabling clients to permanently end their homelessness.

April 2019 - March 2020

Charity information: The Passage

The Passage logo
  • Need


    Since 2010, street homelessness in England has risen by 165%. The Passage is based in Westminster, where there has been a 41% increase in rough sleeping since 2017. This has resulted in a higher demand for our services than ever before. The street population has also become more complex; many have serious mental health and substance issues. We believe that no one should spend a night on the streets, but for those that do, this project provides tailored health, employment and housing solutions.


    From Street to Home will help people move away from rough sleeping permanently. The project will build clients’ confidence, address physical and mental health needs, before preparing them for employment or training opportunities. Clients will be given mentoring support and temporary accommodation during probation periods. Affordable housing solutions will be offered for those in crisis and support through our Home for Good scheme, enabling clients to sustain their tenancy once off the streets.

  • Aims

    Aim 1

    Provide bespoke solutions for clients with poor physical or mental health.


    » Access to specialist health provision based onsite at The Passage medical centre, including alternative and holistic therapies.
    » Access to care and counselling services that are psychologically and trauma informed.
    » Access to specialist dual diagnosis services to support those with poor mental health and substance issues.
    » Provide hospital discharge services, preventing those at risk of street homelessness ending up back on the streets.

    What success will look like

    Support 400 homeless clients with poor mental health to access suitable treatment and care and prepare them to find a route off the streets.

    Aim 2

    Assist homeless people to find employment or training.


    » Help people overcome barriers to work by supporting them with welfare rights, opening a bank account and the provision of debt advice.
    » Access to a specialist training and job search drop-in centre.
    » Assist clients with all aspects of job searching, from writing CVs, preparing job applications and mock interviews.
    » Practical support for those moving into employment; access to temporary accommodation, travel to work costs, clothing and one to one mentoring.

    What success will look like

    Help 125 people to end their homelessness by returning to full time employment or accessing training opportunities.

    Aim 3

    Provide tailored in-depth advice and specialist support for individuals seeking accommodation.


    » Assist clients who wish to return to their home areas to find local help, support and accommodation.
    » Where clients qualify, assist them to find social housing or supported hostel accommodation.
    » Help clients to access accommodation in the private rented sector by seeking funding for deposits and assistance with the purchase of furniture.
    » Work with developers and landlords to build a network of move-on accommodation units that provide affordable housing options.

    What success will look like

    Help 250 homeless people in crisis to find accommodation in London and help a further 250 to reconnect to local communities outside of the capital.

    Aim 4

    Provide a structured befriending scheme for homeless clients moving into independent accommodation.


    » Train volunteers in homelessness issues, boundaries, listening skills and the practical aspects of giving support.
    » Match clients and volunteers based on geographical location and shared interests.
    » Supervise, monitor and evaluate the success of each befriending session.

    What success will look like

    Support 100 former rough sleepers living in self-contained accommodation so that at least 98 are still in their own home after one year.

  • Impact


    The project is focused on long-term solutions with the aim of breaking the cycle of homelessness and preventing a return to the streets. On-going support, tailored to each client, includes a mentoring scheme for those starting work; this is offered for at least one year and longer if needed. Our Home for Good prevention scheme has proven success; 98% of clients sustain their tenancy after one year. Montfort House accommodates 16 entrenched rough sleepers for as long as they need our support.


    Our client group have highly complex needs and many require more intensive support, which could reduce the number of people we can help at any one time. However, we have recruited specialist mental health and substance misuse workers to address these needs. On-going uncertainty within the welfare system makes our advice work challenging, so we have increased staff resources. Statutory income continues to decrease; to mitigate this we have invested in fundraising to provide alternative revenue.


    Donors will be able to access regular updates via our website and social media channels. We also produce three newsletters annually that will feature case studies from the project. The project results and outcomes will be included in our annual Impact Report.

  • Budget

    Budget - Project Cost: £1,067,999

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      Amount Heading Description
      £174,389 Employment Provision of support to clients in seeking, finding and taking up employment
      £71,343 Financial advice Provision of welfare rights and general final advice
      £42,826 Mentoring Provision of one to one mentoring for clients returning to employment who require further suppport
      £342,283 Housing assessment and advice Comprehensive assessment advice and support for clients seeking accommodation
      £178,576 Private rented sector advice Making links with private landlords and helping people to move - into private rented accommodation
      £116,458 Home for Good Providing support to former rough sleepers in their new home area.
      £142,124 Health provision Specialist support for mental health and substance misuse

    Current Funding / Pledges

    Source Amount
    Westminster City Council Housing Advice £310,488 Guaranteed
    Westminster City Council Private Rented Sector £180,146 Guaranteed
    3i Employment Work £70,000 Conditional
    Land Securities re employment work £20,000 Conditional
    John Lewis Mentoring £5,000 Conditional
    City Bridge Trust £40,000 Guaranteed
  • Background


    The Passage was established in 1980 and the project will be based at our St Vincent’s Centre in Victoria. The building was extensively refurbished in 2016 to provide modern facilities and create a therapeutic environment for clients. We run the largest Resource Centre in the UK used by up to 150 clients daily. Westminster has the highest number of people sleeping rough in the country; since 2017 there has been a 41% increase. We are now working with double the number of clients than last year.


    From Street to Home will benefit people who are street homeless in Westminster and people living in insecure accommodation at immediate risk of homelessness. The project will also support former rough sleepers who now have their own home, but need support to maintain their tenancy. Our clients often have complex and multiple needs; around 80% will have some degree of poor mental health.

  • Why Us?

    Why Us?

    The Passage has 39 years of experience in this field. We have developed a comprehensive range of services to meet the varied and complex needs of rough sleepers and we have a proven track record of success. For example, last year we helped over 100 clients to find employment and a secure route off the streets and in partnership with Westminster City Council, we now run the Housing Options Service for single people, thus preventing clients who are in housing crisis from becoming homeless.

    Read more about the Charity running this project.


    Richard Wealleans

    Richard is our Client Development Manager, responsible for employment and training services. He has worked for The Passage for 18 years.

    David Evans

    David is a Mental Health Worker with extensive experience of working with people with mental health conditions.

    David Cole

    David is our Private Rented Solutions Coordinator. With the loss of social housing, private rented is the only viable long-term route off the streets

    Simon Binns

    Simon is a Specialist Worker at our Newman Street accommodation project with experience in mental health and was himself previously street homeless.