Participating Project

Project information

Lymphoma Action Helpline

Lymphoma is the fifth most common cancer in the UK, but is not well known. To extend the reach of our helpline which is open five days a week, throughout the year, with nearly 3000 enquiries per annum (either by phone, email or Live Chat), providing much-needed information and emotional support.

January 2019 - December 2019

Charity information: Lymphoma Action

Lymphoma Action logo
  • Need


    it is essential that we increase the reach of our helpline to be able to help even more of the 125,000 people in the UK who are living with lymphoma so that we can ensure that nobody faces their lymphoma alone. Our telephone helpline, live chat and email services offer vital support and detailed information to those worried they have lymphoma; have been newly diagnosed with lymphoma; are caring for someone with a lymphoma diagnosis; are in treatment or have had a relapse.


    The Helpline Freephone is open Monday to Friday 10am to 3pm and provides a vital service to people affected by lymphoma. In 2017, about 3000 people contacted us directly for help and support, approximately two-thirds 66% of those via phone, and 20% used our online chat service (accessible via our website). Our team of Information and Support Officers also support people through email and our online forums and social media.

  • Aims

    Aim 1

    1. To make contact with at least 3000 people and help them to gain a better understanding


    » By signposting to the appropriate information we provide and to other services where appropriate

    What success will look like

    1. To measure the number of contact (to include helpline, Live Chat, emails etc) calls taken from Jan to December 2019

    Aim 2

    2. To support 3000 people by providing information and reassurance


    » 2. By providing tailored support and assistance.

    What success will look like

    To seek and take feedback from those who we speak to on the impact/value of using our services

    Aim 3

    3. To connect 100 people to others with similar experiences through our peer support services.


    » To match people to appropriate buddy schemes and support groups.

    What success will look like

    3. To measure how many people download information and/or connect to our buddy scheme and support groups

  • Impact


    It will enable those affected by lymphoma to feel informed connected and supported.

    By measuring the impact and value of our service through constant feedback.


    1. Staff leaving and needing to be retrained. To reduce affects we have an excellent recruitment and induction process in place
    2. Lack of Funding, we apply to a wide range of funders.
    3. People not aware of our service- we have an active marketing plan in place


    We can report to donors through specific updates on the progress of the project and through our annual report and website.

  • Budget

    Budget - Project Cost: £96,854

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      Amount Heading Description
      £73,026 Salaries To employ 3 x Information and Support Staff
      £2,000 Marketing To promote the Helpline within hospitals etc
      £1,000 Evaluation To gain feedback on the service
      £1,000 Training To train staff
      £3,000 Volunteer Costs Travel and training for volunteers
      £4,195 Phone and Web costs Freephone and WeEb chat
      £12,633 Management Costs Overheads and Management costs @ 15% of the project

    Current Funding / Pledges

    Source Amount
    Roger Counter Foundation £25,000 Conditional
    Pharmaceutical Companies £5,000 Conditional
  • Background


    At our head office in Aylesbury.


    Anyone affected by lymphoma including carers and loved ones

  • Why Us?

    Why Us?

    We our experts in the field with over 30 years of understanding the needs of people affected by lymphoma.
    We are members of the Helpline Partnership which shares good practice within the sector.

    Read more about the Charity running this project.


    Stephen Scowcroft

    Head of Business Development

    Sharon Thomas

    Senior Information and Support Officer

    Nicola Lindsay

    Information and Support Officer