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Project information

Lymphoma Action Helpline

Lymphoma is the 5th most common cancer in the UK, but is not well known. We provide much needed information and emotional support through our helpline services (nearly 3,000 enquiries per year by phone, email or Live Chat). We want to extend the reach of our helpline to reach more people affected.

January 2019 - December 2019

Charity information: Lymphoma Action

Lymphoma Action logo
  • Need


    it is essential that we increase the reach of our helpline to be able to help even more of the 125,000 people in the UK who are living with lymphoma so that nobody faces lymphoma alone. Our telephone helpline, Live Chat and email services offer vital support and detailed information to those worried they have lymphoma; have been newly diagnosed with lymphoma; are caring for someone with a lymphoma diagnosis; are in treatment or have had a relapse.


    The freephone helpline is open Monday to Friday 10am to 3pm and provides a vital service to people affected by lymphoma. In 2017, about 3,000 people contacted us directly for help and support, approximately two-thirds 66% of those via phone, and 20% used our online chat service (accessible via our website). Our team of Information and Support Officers also support people through email and our online forums and social media.

  • Aims

    Aim 1

    1. To support at least 3,000 people and help them get a better understanding of lymphoma


    » By signposting to the appropriate information we provide and to other services where appropriate

    What success will look like

    1. Measure the number of enquiries (to include helpline, Live Chat, emails etc) throughout the year Jan to December 2019.

    Aim 2

    2. To support 3,000 people by providing information and reassurance


    » 2. By providing tailored support and assistance.

    What success will look like

    To seek and take feedback from those who we speak to on the impact/value of using our services.

    Aim 3

    3. To connect 100 people to others with similar experiences through our peer support services.


    » To match people to appropriate buddy schemes and support groups.

    What success will look like

    3. To measure how many people connect to our buddy scheme or attend a support group.

  • Impact


    It will ensure we can be there for anybody affected by lymphoma and that they feel informed, supported and connected.

    By measuring the impact and value of our services through feedback from the people who use them.


    1. Staff leaving so gap while new people recruited and trained > We have a team who can cover each other's roles and share the workload. We have excellent recruitment and induction processes in place.
    2. Lack of funding > We apply to a wide range of funders to ensure we can delivery our services.
    3. People not aware of our services > We have an active marketing plan in place and are always looking for new ways to reach people.


    We can report to donors through specific updates on the progress of the project and through our annual report, website and social media.

  • Budget

    Budget - Project Cost: £96,854

    Loading graph....
      Amount Heading Description
      £73,026 Salaries To employ 3 x Information and Support staff
      £2,000 Marketing To promote the Helpline services within hospitals etc
      £1,000 Evaluation To gain feedback on the service
      £1,000 Training To further train staff as required
      £3,000 Volunteer Costs Travel and training for volunteers
      £4,195 Phone and Web costs Freephone and Live Chat services
      £12,633 Management Costs Overheads and Management costs @ 15% of the project

    Current Funding / Pledges

    Source Amount
    Roger Counter Foundation £25,000 Conditional
    Pharmaceutical Companies £5,000 Conditional
  • Background


    Our helpline services are delivered from our head office in Aylesbury - but are available to anyone based in the UK.


    Anyone in the UK affected by lymphoma - including carers, family and loved ones.

  • Why Us?

    Why Us?

    We our experts in the field with over 30 years of understanding the needs of people affected by lymphoma.
    We are members of the Helpline Partnership which shares good practice within the sector.

    Read more about the Charity running this project.


    Stephen Scowcroft

    Head of Business Development

    Sharon Thomas

    Senior Information and Support Officer

    Nicola Lindsay

    Information and Support Officer