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Project information

Taking advice to rural communities

This project offers a home visiting service to people in rural areas who are disadvantaged because of isolation, poverty or disability (including mental health issues).
The service will be delivered by a specialist Welfare Benefits Adviser, advising on welfare benefits and income maximisation.

January 2019 - December 2019

Charity information: Purbeck Citizens Advice Bureau

Purbeck Citizens Advice Bureau logo
  • Need


    A rural district, Purbeck is relatively disadvantaged in public transport provision thereby limiting access to advice services at our 5 outreaches. 34% of households have no access to an hourly bus service. 26% people are aged over 65 compared to 19.5% nationally.
    We have received increasing numbers of referrals from social workers and district nurses.
    Unable to access face to face advice, residents are not always receiving all welfare benefit entitlements to to live healthy, independent lives.


    This project will fund a Specialist Welfare Benefits Adviser to offer two home visits per week and related casework to people who are disadvantaged because of isolation, poverty or disability (including mental health issues). We will help with welfare benefit applications and appeals, and income maximisation. We will also look at other forms of support which may be relevant, such as local grant schemes, food banks or other charitable support.
    This project minimises rural disadvantage.

  • Aims

    Aim 1

    Improve access to advice services in rural areas for those in isolation, poverty or disability


    » Offer 2 home visits per week (and related casework) by a Specialist Welfare Benefits Adviser

    What success will look like

    For people in rural areas who are isolated, in poverty or with a disability:
    Increased income
    Increased financial capability skills
    Increased access to advice

  • Impact


    For people in rural areas, we will improve:
    - financial capability skills
    - the ability to live healthy, independent lives

    Additionally, some welfare benefit awards will bring long-term financial gains.

    We will also engage people with other services within their communities.

    How will we demonstrate this?
    We have over 2000 'advice issue codes', used to monitor issues we help to address, to which we can add financial and non-financial outcomes.


    The biggest risk is lack of referrals.
    We are confident that there is an ongoing need for home visits amongst this population, and referrals will be identified internally where a client has telephoned for advice and now needs face-to-face advice. Third parties may also refer into the service. We will publicise the service through the Purbeck Local Advice Network, which we chair, and through our local third party contacts.


    We will prepare mid term and end of year reports. These will be available on our website or in hard copy where requested. We will share the reports with our supporters.
    The reports will detail the number of people helped, the no. & type of issues addressed, and financial & non-financial outcomes.

  • Budget

    Budget - Project Cost: £10,686

    Loading graph....
      Amount Heading Description
      £5,132 Adviser 1 day a week
      £1,194 Administration 2 hrs/week
      £1,562 Project Management 2 hrs/week
      £1,104 Travel expenses 60 miles per week for 46 weeks (allowing for a/l), at 40ppm
      £300 Sundries Mobile phone & reference books
      £1,394 Overheads Contribution to overheads @ 15%
  • Background


    Home visits will be carried out across Purbeck, or in a community safe space where home visit is not possible. Purbeck is an area of Dorset which suffers from rural deprivation with low-income households having limited access to housing, goods and services & a lack of opportunities. Rural transport is poor and expensive, many households have no choice but to spend a high proportion of their income on running a car, reducing surplus income.


    People in rural areas who are isolated, in poverty or with a disability (including mental health issues).

  • Why Us?

    Why Us?

    We have delivered information and advice services in Purbeck for 20 years. We have previous experience of delivering home visiting projects. We are a recognised brand and are Quality Assured. The project will benefit from our office resources. Our experience of working with volunteers as well as our detailed policies and procedures demonstrate effective & professional management processes.

    Read more about the Charity running this project.



    Specialist Welfare Benefits Adviser