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Project information

bibic support & advice line

Please support this vital new service within our Therapy and Assessment Department, whereby we will be able to provide telephone support to parents and school teachers between 9am - 5pm weekdays, with the specific aim of helping those in crisis situations who need instant help to support a child.

January 2018 - January 2019

Charity information: bibic

bibic logo
  • Need


    The project will support children with conditions including adhd, autism & downs syndrome as well as parents and carers at their wits ends, not knowing which way to turn and how best to support their child. It will also help parents/carers on our waiting list, which is currently 4 months long. School teachers & teaching assistants often come across emergency situations within schools when supporting children with learning difficulties or behavioural issues often needing instant help and advice.


    We propose to recruit an apprentice as an Associate Therapist to develop within our charity. This recruit will take the lead role on the bibic support & advice line and be the first point of contact for desperate parents/carers and school staff looking for immediate support. The Associate Therapist will provide any immediate help that he/she can, but for more involved or serious issues refer the case to our Therapy Team. The bibic line will be provided free of charge.

  • Aims

    Aim 1

    Helping children reach their potential


    » Assisting parents to help their children offering expert advice and support.

    What success will look like

    We carry out an annual consultation and share our results online and in our reports to trustees etc. We will monitor number of calls and gather feedback from families and children.

    Aim 2

    Reduced risk of school exclusion and calmer classrooms


    » Support teachers with telephone advice or visit if required, helping to calm situations, increase teachers confidence, benefiting whole classes.

    What success will look like

    We will work closely with schools to monitor the effect of our work and gain continuous feedback from teachers we work with.

    Aim 3

    Happier healthier children


    » Supporting parents, helping to take away stress. Making life better for extended family members & siblings. Calmer families means happier lives .

    What success will look like

    We will monitor numbers of telephone calls to our bibic line and follow up all calls and keep in touch with families to assess the impact of our work.

  • Impact


    We will improve lives, make them less stressful. A free bibic line will reduce our waiting list further as we may be able to resolve issues simply with a phone call. By supporting parents we will provide greater understanding of childrens' conditions. Helping parents in this way will be very valuable to them knowing that there is somebody available to listen. Work in school will lead to better outcomes for children, better learning opportunities and help children to reach their potential.


    If we do not reach our fundraising target we will be unable to recruit and will therefore have no staff resource to run the bibic line, meaning parents have no option but to wait until their appointment at bibic becomes available. We are approaching as many funders as possible to seek match funding for this project. We may find demand for our bibic line is extremely high and will not be able to cope with the high level of calls received a may need to recruit more staff to do so.


    We keep records of communication and all assessments and therapies that we deliver. We are happy to provide evaluation reports and also share information in our impact reports online on our website and through twitter.

  • Budget

    Budget - Project Cost: £12,000

    Loading graph....
      Amount Heading Description
      £12,000 Salary For an apprentice Associate Therapist to develop and lead our new bibic helpline
  • Background


    The bibic line will be manned from our headquarters in Langport, Somerset, however we will take telephone calls from across the UK. With advance notice we will consider visiting a school or home to provide additional support if required*.

    *A fee for travel expenses and time would be required.


    * Children aged 6 months - 25 years with a range of conditions including ADHD, Autism, Downs Syndrome & Cerebral Palsy. It will also greatly help those children without a diagnosis or conditions who may be presenting symptoms or behaviors that concern a parent.
    *Parents and carers - many at their wits end not knowing which way to turn to support their child
    *Teachers struggling within school environment trying to support children with learning difficulties or behavioural issues,
    *Entire Classes

  • Why Us?

    Why Us?

    bibic has been providing its wonderful support for over 45 years and has helped to turn around and improve so many lives, many children at first castigated or written off have gone on to lead normal happy lives. We receive so much great feedback from the children and families that we work with - we know how valuable our work is to them.

    Read more about the Charity running this project.


    New Associate Therapist

    This new recruit will act as the lead role within this project, speaking directly to parents, children and school teachers.