Project information

Care Advice Line

Our free and confidential helpline, the Care Advice Line provides children in care and young care leavers with guidance, information and support about any aspect of the care system. Your donation will help us to be there for young people when they are worried about any aspect of care.

Your donation will help keep this vital service running in 2018.

Charity information: Become

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  • Need


    Each year 10,00 young people leave care - some have only just reached their 16th birthday when they move from a foster or children’s home which is full of other people, to living all by themselves. Unlike their peers, many don’t have a network of close friends or family they can turn to if things go wrong. Young people leaving care often have lots of questions about their legal rights and what support they are entitled to but finding this information can be difficult and confusing.


    Our Care Advice Line provides specialist information and advice by phone and email to hundreds of care-experienced children and young people each year. We help young people navigate the complex and bureaucratic landscape of the care system and answer any questions that they might have on anything from their rights to contact with siblings, to financial support, independent living and access to education and employment.

  • Aims

    Aim 1

    To provide care-experienced young people with impartial advice and support about any aspect of care.


    » Answering calls and e-mails from children in care and young care leavers.

    Success will be responding to all incoming calls and e-mails to our Care Advice Line during this period.

  • Impact


    Our Care Advice Line service will ensure that children in care and young care leavers have a confidential, independent source of support and advice when they desperately need someone to talk to. We monitor the number of calls we receive and we have a feedback form on our website inviting callers to complete a short survey about their experience using the service.


    The number of calls the Care Advice Line receives is growing rapidly and every day more and more young people get in touch with Become, desperately needing our help. The risk is that in the future we may not be able to answer all the calls that we receive. This is why we need your support to ensure all calls to the Care Advice Line are answered, and to keep this vital service running.


    We will invite our supporters to sign up to our e-mail newsletter which contains updates on our all work including the Care Advice Line. We encourage our supporters to follow us on social media and our annual report (available to download on our website) includes a review of the service.

  • Budget

    Budget - Project Cost: £48,000

    Loading graph....
      Amount Heading Description
      £48,000 Care Advice Line Cost of running the Care Advice Line for 12 months to support care-experienced young people
  • Background


    The Care Advice Line is a national service helping children in care and young care leavers across the country.


    The Care Advice Line provides information and advice to any child or young person who has been in care.

  • Why Us?

    Why Us?

    Become, formerly called The Who Cares? Trust has a 25-year track record of improving the outcomes of young people in care. Last year we engaged directly with 625 care-experienced young people from across the UK and thousands more indirectly through our magazines, publications, social media engagement and our website.

    Read more about the Charity running this project.


    Rufus Lacey

    Rufus manages the Care Advice Line. He gives advice and information to young people about their rights and entitlements.