Helping people live in the homes they love
Our caseworker helps people facing illness, disability and advancing age to live independently, healthily and safely in the homes they love. We take a holistic approach, helping people address issues impacting independence, eg, mobility, finances, social isolation and transport.
April 2019 - March 2020
Charity information: Lincolnshire Home Independence Agency
People enquiring about our services, which include home adaptations, improvements and repairs, are likely to be facing illness, disability or advancing age, may be facing a range of associated emotional and practical challenges, are typically on low income and are struggling with finances. Their enquiry is an opportunity for us to assess their circumstances, help them access the most appropriate internal or external services, enhance wellbeing and prevent accident and illness.
Via caseworker support, offered free of charge, we can help customers to address issues impacting independence and wellbeing. This may begin with income maximisation so that people have a broader range of options available to help them overcome other issues. The service can also help people make an informed choice about housing options and about funding options for property adaptations, and access funding and benefits.
Enable people enquiring about our services who need support to regain and retain independent lives
Activities» Employ a caseworker for one year
What success will look like
117 customers taken on as cases for the year,
with a customer satisfaction rate of 90%.
The project will allow people in need of support to regain and retain independent lives and wellbeing, and prevent accidents, illness and admission to hospitals and residential care.
We will record customer outcomes on the database, which will be subjected to ongoing review to inform future service delivery.
There is a risk that not enough enquirers are taken on as cases.
We will continue to promote our Information & Advice and caseworker support via our website, social media, internal and external newsletters and press so that all our stakeholders, including referral agencies, are aware of the service. We are establishing and strengthening mutual referral pathways with partners, including other charitable organisations and public bodies.
We report to donors via newsletters and information provided via our website and social media.
Budget - Project Cost: £4,000Loading graph....
Amount Heading Description £4,000 Casworker support Employment
Current Funding / Pledges
Source Amount Reserves £26,000 Guaranteed
LHIA is located in Lincoln, and provides services to customers throughout Lincolnshire. Lincolnshire has a trend towards an ageing population profile which will continue, with the proportion of people over 75 years of age projected to increase by 95% between 2014 and 2039.
Lincolnshire's more vulnerable residents will benefit from the project as it will help them to regain and retain healthy, safe and independent lifestyles. It will also help prevent accidents and illness, keeping people out of hospitals and residential care, thereby reducing pressures on the public sector.
Established in 2006, LHIA is Lincolnshire's only home improvement agency. We have over 12 year's experience in performing disabled adaptations, home improvements and repairs. Our services are commissioned by local authorities and by private funders. During this time we have amassed considerable experience in providing Information & Advice and caseworker support to vulnerable people, and have a wide range of resources at our disposal to facilitate independent living
Read more about the Charity running this project.
Agency Director Mick joined LHIA in April 2011. His leadership has taken LHIA from strength to strength, winning awards for service delivery.
'My life was definitely not as good as it is now. The service I received has turned my life around. The telephone is handy to keep in touch with my brother, my house is warm and my finances have improved - I'm not worried about money anymore.'