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Project information

Advice in the Heart of the Community

Easy access to advice for young families, those who are vulnerable, sick and/or elderly by providing advice at outreach locations - Day Centre, GP Surgeries, Children Centre.

January 2018 - December 2018

Charity information: Ash Citizens Advice Bureau

Ash Citizens Advice Bureau logo
  • Need


    A proportion of our local community is unable to get into our office to access our advice service.
    They may have caring responsibilities (young children, sick, disabled, elderly), which limits the time available to deal with any issues they have.
    They may have limited access to transport. The access they have taking them to GP appointments or maybe the Day Centre.


    Offering an outreach advice service at a venue they visit regularly e.g. the local day centre, the GP surgery or the childrens centre.
    Thus ensuring they can get access to the advice they need to deal with the problems they face.

  • Aims

    Aim 1

    Access to Advice to deal with issues you face at Outreach Locations


    » Set up advice sessions at outreach locations - GP surgery, Day Centre, Childrens Centre on a regular basis.

    What success will look like

    Regular drop in sessions and appointments at outreach locations.

  • Impact


    Increase access to advice to ensure:
    -income is maximised - entitlement to benefits checked
    -help and support needed to improve daily life is accessed
    -debt repayments are realistic and manageable
    -fair treatment
    Hard and soft outcomes will be recorded - hard - increase in money, reduction in debt repayments, food parcels. Soft - feel good factors - talking to someone - getting an action plan.


    Availability of Advisers to provide service - potential on ad-hoc basis to use suitably qualified volunteer advisers with back up from main office.
    Clients unable to return to outreach - dependent on the clients situation, home visits from main office can be arranged.
    Secure internet access - RAS Security key to be obtained.


    Six monthly email report - including numbers accessing service at each outreach venue.

  • Budget

    Budget - Project Cost: £5,400

    Loading graph....
      Amount Heading Description
      £1,800 Day Centre Outreach Monthly outreach session
      £1,800 Children's Centre Outreach Monthly outreach session
      £1,800 GP Surgery Outreach Monthly outreach session
  • Background


    Ash CAB works to help residents in the Parish of Ash and in the Guildford Borough Council area. Ash has an ageing population, has areas of social deprivation and has a settled Gypsy & Traveller community.


    Young families, those caring, those who are sick, disabled, vulnerable and/or elderly who use or have access to the outreach locations.

  • Why Us?

    Why Us?

    Citizens Advice has a history of providing advice to help people deal with the problems they face.
    Ash Citizens Advice Bureau is a small independent charity, set up in July 1979, that is affiliated to the National network and therefore has access to its Support and Network.

    Read more about the Charity running this project.


    Julia Butler

    Ash Citizens Advice Chief Officer - Manager of the project