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Project information

Haven Helpline

We want to help more women and children who have suffered domestic abuse by expanding our reach through volunteer support, and breaking down language barriers for the most isolated people, to reduce street homelessness.

6 months

Charity information: The Haven Wolverhampton

The Haven Wolverhampton logo
  • Need


    We are the only organization in Wolverhampton whose support is focused solely on women and children who have suffered domestic abuse and homelessness. We support nearly 1,000 women and their children each year but there are always more who need to access our services. We want to increase our capacity to support through additional resources on our helpline, and to reduce isolation, enabling more women to make contact and get the support they need.


    The project will enable us to:

    - Increase capacity of our 24/7 helpline
    - Enable access to Language Line, so we can speak to women whose first language isn't English, or spoken by staff/volunteers at The Haven

    This will mean:
    - More women and their children can move away from abuse
    - We can communicate with the most vulnerable and isolated women who struggle to access mainstream services
    - The number of women and their children who end up street homeless as a result of abuse will reduce

  • Aims

    Aim 1

    Support more women and their children by increasing capacity on our helpline


    » Providing funding towards a post to recruit volunteers, specifically for our 24/7 helpline
    » Support costs of our helpline/phone line to enable the continuation and expansion of this service

    What success will look like

    More calls are taken within a 6-month period, than the previous period, demonstrating increased capacity has extended our reach

    Aim 2

    Reduce isolation of most vulnerable women whose first language is not English


    » Pay for use of Language Line (where the language spoken isn't one spoken by staff/volunteers) to enable appropriate support to be offered

    What success will look like

    Use our client database to demonstrate no women were turned away/not able to receive support as a result of a language barrier

  • Impact


    Long term changes:

    More women and children are able to leave abuse behind them for good as a result of reduced barriers to accessing the support they need.

    To review the success of this project, over the coming years we will monitor what women and children tell us about their experiences of initial contact with The Haven.

    Were they able to reach us easily? Were their language needs met? Did the person they spoke with support them well through the initial conversation?


    The main risk is the ability to recruit volunteers to extend the reach of our helpline.

    We were founded by volunteers, and volunteers continue to be an integral support to the work of the organization. This puts us in a good position to understand the importance of a two-way process, ensuring volunteers receive beneficial and useful experience whilst providing essential support. This is vital for the recruitment and sustained support of volunteers.


    Whilst we do not report back specifically to donors, we do offer to add them to our list of newsletter recipients which contains updates on all our services.

    Where donors specifically request feedback about this project, we will send them an update via the medium of their choosing.

  • Budget

    Budget - Project Cost: £5,930

    Loading graph....
      Amount Heading Description
      £3,230 Phone System Phone System to run our helpline
      £1,200 Language Line To enable access to Language Line for women/children whose first language is not English
      £1,500 Volunteer recruitment Recruit, induct, train and supervise suitable volunteers for helpline support
  • Background


    The Haven is based in Wolverhampton, which is in the 6% most deprived areas in the country and levels of deprivation in the city continue to rise. Nearly a third of children in the city live in poverty. BME residents are at 35%, with 18% of residents being born outside the UK. In 2015/16 there were 5722 Domestic Violence incidents recorded by WM Police in, a rise of 63% from 2012/13.



    - Women and children who will be able to access our services easier
    - Volunteers who are able to develop new skills to take forward and apply in others areas of their life
    - Wider community as street homelessness is reduced, more women and children are supported to overcome their experiences and regain their independence, reintegrating into mainstream society and contributing positively to their local community.

  • Why Us?

    Why Us?

    The Haven is the only organization locally whose support is focused solely on women and children who have suffered domestic abuse and homelessness. Set up in 1973, we are one of the largest independent refuge providers in the UK. Founded by volunteers, we continue to recruit support from local volunteers, social work and counselling placements and European volunteers, with us for up to 12 months.

    Read more about the Charity running this project.


    Marta Rios (Volunteer Coordinator)

    Marta will be responsible for the volunteer recruitment to helpline. An experienced volunteer coordinator, she is well placed to ensure its success.

    Kulvinder Kaur (Helpline Coordinator)

    Kully will supervise helpline volunteers and use Lanaguage Line to support service users.

    Volunteer 1

    Increase capacity of our helpline to reach and support more women and children who have suffered domestic abuse.

    Volunteer 2

    Increase capacity of our helpline to reach and support more women and children who have suffered domestic abuse.