Participating Project

Project information

Mobile Cancer Support Unit Patient Liaison Officer

In order for more cancer patients to receive treatment and / or access to specialist support near their homes we are building our third Mobile Cancer Support Unit. So that they and their loved ones can receive the support they require on that Unit we need to employ a Patient Liaison Officer.

May 2018 - April 2019

Charity information: Tenovus Cancer Care

Tenovus Cancer Care logo
  • Need

    Need

    Diagnosis and treatment of cancer often leaves patients and their loved ones vulnerable and isolated as they struggle to deal with the clinical, financial, employment, social, and personal issues that arise. Our third Mobile Unit gives them access to treatment and support near their homes and throughout their cancer journey support is available on our Freephone Cancer Support Line, giving them the best opportunity possible to survive the diagnosis and treatment of cancer and their consequences.

    Solution

    The full-time Patient Liaison Officer will provide patients and their loved ones on our new Mobile Cancer Support Unit – a friendly, relaxed environment compliant with NHS health and safety – with a friendly welcome and practical empathetic support. They will confidentially talk with all clients about their feelings and general situation; arranging for them, as required, to receive any identified additional support. The Officer throughout will be a reliable point of contact and support.

  • Aims

    Aim 1

    Empathetic support for cancer patients and their loved ones on our new Mobile Unit - our third

    Activities

    » Greet and welcome patients and their loved ones on arrival, making them feel at ease and welcomed from the outset, offering them tea and biscuits
    » Ensure at all times the client is informed of the position regarding their treatment / support, in order to put their mind at rest and reassure them
    » Ascertain on every visit they make how they are that day and check whether they, their family and or carer, need any other support
    » Ensure there is smooth contact between every client and NHS clinical staff at all times

    The periodic evaluation of service undertaken with clients will find out their evaluation of the Cancer Unit, and the treatment and service they received.


    Aim 2

    Ensure every cancer patient and their loved ones is aware of all the support available to them

    Activities

    » Give all clients details of the various cancer support services we provide and inform them how to access them during their first visit
    » Hold a confidential discussion with all patients and their loved ones regarding the support services available to them

    The Patient Liaison Officer will note the date and time of any confidential meeting with a client and the issues covered.


    Aim 3

    Ensure every client promptly receives all specialist support required and that it meets their need

    Activities

    » Refer every client requesting specialist support to the appropriate cancer specialist support person on the day they ask
    » Obtain and pass on to the client details of their first meeting with required support service personnel, including their name and contact detail
    » Check with client that meeting occurred and find out their response
    » If need be, pursue matter until client is satisfied

    The Officer will note all services received by each client and check with them that the service received meets their requirements.


  • Impact

    Impact

    More people affected by cancer will:
    * experience a decrease in stress and strain
    * decrease their expenditure as a consequence of cancer
    * be made aware of the support services available to them
    * have access to them
    * receive treatment and support in the community, as is now the policy of the government and the NHS.

    Risk

    The primary risks are:
    a. failure to generate the income required to build and run our third Mobile Unit: addressed by planning to raise money from a wide range of funding sources open to us, including this Challenge and our annual core budget;
    b. failure to attend a community location on the day due to vehicle breakdown, especially if delivery of treatment is scheduled: pledged support from a number of local logistics companies will enable us to reach the destination.

    Reporting

    All donors will receive a copy of the evaluation report on our third Mobile Cancer Support Unit's Patient Liaison Officer service within three month of the project term.

  • Budget

    Budget - Project Cost: £20,785

    Loading graph....
      Amount Heading Description
      £20,535 Employment cost Full-time Patient Liaison Officer
      £250 Light refreshments Tea, coffee and biscuits for clients
  • Background

    Location

    The Patient Liaison Officer will primarily serve the Unitary Authorities of Swansea, Neath Port Talbot, Bridgend, The Vale of Glamorgan, the cities of Cardiff and Newport, Caerphilly, Torfaen, Blaenau Gwent, Monmouthshire and South Powys: a large section of the old coalmining and heavy industry areas of South Wales. It has 988 Lower Level Super Output Areas: a quarter in the most deprived 20% in Wales. In 2015, 19,088 people in Wales received a new diagnosis of cancer: 10,258 live in this area.

    Beneficiaries

    Cancer patients, and their loved ones, directed by their clinician to receive their treatment on the Unit are the prime beneficiaries. The Patient Liaison Officer will enable clients to access the specific support services they need resulting in many and diverse benefits for each of them. Communities will gain also from the strengthening of their cohesion and equality as people have to struggle less to receive their treatment. Increased NHS delivery capacity will benefit future cancer patients.

  • Why Us?

    Why Us?

    Since 2009 we have been delivering treatment and specialist support for cancer patients and their loved ones on Mobile Cancer Support Units in local communities. Designed and built specifically for that purpose, both existing Units have a dedicated full-time Patient Liaison Officer.
    We operate both Mobile Units in liaison with the respective health board of every location visited and were consultants for Clatterbridge and Christies Hospitals when they built their respective mobile units.

    Read more about the Charity running this project.

    People

    Rhian Edwards

    Director of Research and Service: Rhian has overall managerial responsibility for our Mobile Cancer Support Units.

    Richard Pugh

    Head of Innovation and Service Development: Richard manages the development and running of our Mobile Units service.

    Justin Lloyd

    Logistics Manager: Justin manages the daily activity of all our Mobile Units.