Project information

Mobile Cancer Support Unit Patient Liaison Officer

In order for more cancer patients to receive treatment and / or access to specialist support near their homes we are building our third Mobile Cancer Support Unit. So that they and their loved ones can receive the support they require on that Unit we need to employ a Patient Liaison Officer.

May 2018 - April 2019

Charity information: Tenovus Cancer Care

Tenovus Cancer Care logo
  • Need

    Need

    Diagnosis and treatment of cancer often leaves patients and their loved ones vulnerable and isolated as they struggle to deal with the clinical, financial, employment, social, and personal issues that arise. Our third Mobile Support Unit gives them access to treatment and support closer to their homes and Tenovus Cancer Care provides support throughout their cancer journey.

    Solution

    A full-time Patient Liaison Officer will provide patients and their loved ones with a friendly welcome and practical empathetic support when they receive their treatment on our new Mobile Support Unit. The Officer will be a reliable point of contact and support throughout their treatment, arranging for them, as required; to receive any identified additional support.

  • Aims

    Aim 1

    Support for cancer patients and their loved ones on our brand new Mobile Support Unit - our third

    Activities

    » Greet and welcome patients and their loved ones on arrival, making them feel at ease and welcomed from the outset, offering them tea and biscuits.
    » Make sure the client is informed of the position regarding their treatment / support, in order to put their mind at rest and reassure them.
    » Find out how the patient is on the day of their treatment, and check whether they, their family and or carer, need any other support.
    » Make sure there is smooth contact between clients and NHS clinical staff.

    The periodic evaluation of service undertaken with clients will find out their evaluation of the Cancer Unit, and the treatment and service they received.


    Aim 2

    Make sure every cancer patient and their loved ones is aware of all the support available to them.

    Activities

    » Give clients details of the various cancer support services we provide and inform them how to access them during their first visit.
    » Hold a confidential discussion with all patients and their loved ones regarding the support services available to them.

    The Patient Liaison Officer will note the date and time of any confidential meeting with a client and the issues covered.


    Aim 3

    Make sure clients access the specialist support required and that it meets their needs.

    Activities

    » Refer clients requesting specialist support to the appropriate cancer specialist support service.
    » Obtain and pass on to the client details of their first meeting with required support service personnel, including their name and contact detail
    » Follow up with clients after they have first used a support service and find out their response
    » If need be, pursue matter until client is satisfied

    The Officer will note all services received by each client and check with them that the service received meets their requirements.


  • Impact

    Impact

    More people affected by cancer will:
    * experience a decrease in stress and strain
    * decrease their expenditure as a consequence of cancer
    * be made aware of the support services available to them
    * have access to them
    * receive treatment and support in the community, as is now the policy of the government and the NHS.

    Risk

    Identified risks are:

    * failure to generate the income required to build and run our third Mobile Support Unit: addressed by planning to raise money from a wide range of funding sources open to us, including this a capital appeal and our annual core budget.

    * failure to attend a community location on the day due to vehicle breakdown, especially if delivery of treatment is scheduled: pledged support from a number of local logistics companies will enable us to reach the destination.

    Reporting

    Donors will receive an update on the build of the third Mobile Support Unit, an invitation to its launch and will receive an evaluation report on our third Mobile Support Unit's Patient Liaison Officer service within three month of the project term.

  • Budget

    Budget - Project Cost: £20,785

    Loading graph....
      Amount Heading Description
      £20,535 Employment cost Full-time Patient Liaison Officer
      £250 Light refreshments Tea, coffee and biscuits for clients
  • Background

    Location

    The project will primarily serve the Unitary Authorities of Blaenau Gwent, Bridgend, Cardiff Caerphilly, Monmouthshire, Newport, Neath Port Talbot, Swansea, South Powys, Torfaen and the Vale of Glamorgan. In 2015, 19,088 people in Wales received a new diagnosis of cancer: 10,258 live in this area.

    Beneficiaries

    Cancer patients, and their loved ones, who are directed by their clinician to receive their treatment on the Mobile Support Unit. The Patient Liaison Officer will enable clients to access the specific support services they need resulting in many and diverse benefits for each of them. Increased NHS delivery capacity will benefit future cancer patients.

  • Why Us?

    Why Us?

    Since 2009 we have been delivering treatment and specialist support for cancer patients and their loved ones on Mobile Support Units, closer to people’s homes, in local communities. Our patient liaison services on board these Units are led by experienced Patient Liaison Officers.

    We operate both Mobile Support Units in liaison with the respective health board of every location visited and were consultants for Clatterbridge and Christies Hospitals when they built their respective mobile units.

    Read more about the Charity running this project.

    People

    Rhian Edwards

    Director of Research and Service: Rhian has overall managerial responsibility for our Mobile Support Units.

    Andrew Owen

    Head of Care: Andrew is responsible for the strategic development of our Mobile Support Unit service.

    Justin Lloyd

    Logistics Manager: Justin manages the daily activity of our Mobile Support Units service.