Project information

Mental Health and Well-being Hub

We want to create a hub where someone can access information, advice, support and services from a range of providers including from the statutory and voluntary sector. This integrated approach would better support people's mental health and well-being and promote joined up working amongst providers

January 2018 - December 2019

Charity information: St Mary Abbots Employment Project (smart)

St Mary Abbots Employment Project (smart) logo
  • Need


    People currently have to work hard to find and access services at a number of different locations - many fall through the gaps. People often have to repeat their stories to providers who work in silos. There is duplication in services and budgets for providers are tight. We are located in an area of high need with little community support based in this area.


    This will be a one-stop, easily accessible venue. There will be a "no wrong door" approach and we will integrate care through shared assessments and IT. We will create financial capacity by sharing back office, marketing and other costs. We will prevent silo working through co-location of providers. We will be located in the area of high need and encouraging community organisations to work with us.

  • Aims

    Aim 1

    To renovate a derelict space to create a mental health and well-being hub.


    » Secure a lease with a 'peppercorn' rent for the derelict area
    » Produce a project plan and secure suppliers for renovating the space.
    » Create partnership agreements and mobilisation plan for realising the service.

    What success will look like

    By having a functioning hub space

    Aim 2

    To create a measurable change in the mental health and well-being of local people


    » Co-produce a plan with local people and service providers for the service against outcomes that matter to them
    » Put the plan into action
    » Externally evaluate the service.

    What success will look like

    By using the Warwick Edinburgh Well-being scale to measure well-being of clients before and after using the service.

    Aim 3

    Create sustainable streams of funding for the service


    » Produce and implement a 5-10 year business plan that includes social enterprise elements and secure the support of commissioners and other funders.

    What success will look like

    By drawing up an income generation plan with targets and measuring our success against it

  • Impact


    The project will create a more integrated mental health and well-being service that will save money, better serve local people and promote emotional resilience and prevention of mental ill-health strategies e.g. through multi-agency psycho-education. Primarily we will demonstrate this through external evaluation but we will also co-produce an outcomes framework with precise targets that can be measured by partners.


    The main risk is that organisational cultures can act as a barrier to integration. We will co-produce an organisational development strategy and get buy-in at a senior level from partners organisations and people using the service. We will also give the project enough time to succeed - it is likely to take at least 3 years before issues are ironed out and true integration of services can start to happen.


    We will report in any way our donors wish but we hope to employ social media to create more of an ongoing, daily link with funders in addition to traditional, quarterly reports. We hope that our funders will include local people using the service.

  • Budget

    Budget - Project Cost: £300,000

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      Amount Heading Description
      £250,000 Building Architect plans, building work and interiors
      £25,000 legal lease and partnership negotiations and agreements
      £5,000 Development organisational development and co-production
      £10,000 Evaluation External evaluation report
      £10,000 IT Telephones and computers

    Current Funding / Pledges

    Source Amount
    WLCCG £250,000 Conditional
  • Background


    The project is located in Gertrude Street SW10 0JN. An area directly by the World's End Estate which has one of the highest levels of severe mental ill-health but is also one of the richest. The area to be renovated is directly by SMART's current premises.


    Local people will benefit, particularly those in need of mental health support and related issues e.g. employment, benefits advice etc. We also hope to raise the emotional resilience of our community in general. Local services will also benefit by increasing capacity through integrated working, particularly by free-ing up clinician time by addressing non clinical, social issues which we are told is a particular burden.

  • Why Us?

    Why Us?

    SMART has been embedded in its local community for over 30 years. We are the only mental health charity in the immediate area. We know the issues and people well and we are trusted and supported. We have a proven history of delivering successful, impactful programmes of work that deliver excellent value for money. The idea for this service comes from our clients and other stakeholders.

    Read more about the Charity running this project.


    Amelia Mustapha

    Amelia will develop the business plan, programme of work, quality assuring and risk assessing it and provide governance and strategic oversight.

    Kinga Kwiecinska

    Kinga will develop the partnerships and take a lead on co-production, organisational development and defining the programme of work for the service

    José Veiga

    Will lead on fundraising, communications and delivering the service.