Project information

Safe warm homes for older people

When your older friends and loved ones are struggling to live independently in a home that is cold, draughty, cluttered or unsafe, our trusted and caring staff are there to help. Our FREE home safety assessment helps to ensure that older people can live independently for as long as they choose.

December 2017 - December 2018

Charity information: Care & Repair Cymru

Care & Repair Cymru logo
  • Need


    Most people dream of a long happy retirement, but sadly every year in Wales around 2,000 older people die prematurely due to the impact of fuel poverty. A further 224,000 suffer a fall in the home of which 7,000 result in a serious injury. Inadequate and unsuitable housing is a problem that can be solved. With a little bit of Care and Repair accidents at home, hospitalisation and premature death from the cold can be avoided.


    Our trusted, caring, expert staff offer a FREE healthy homes assessment to older homeowners living anywhere in Wales. We then work with each client to find a tailored solution to make sure their home is safe, secure and suitably adapted. We aim to ensure that older people are able to access the support and services they need to continue to live independently, in their own home, for as long as they choose.

  • Aims

    Aim 1

    To reduce our waiting lists for older people receiving the Care & Repair service.


    » Additional home visits and healthy homes checks to reduce waiting lists.

    What success will look like

    Record the reduction in number on waiting last over 12 months for receiving a home safety Check from a local Care & repair agency

    Aim 2

    To take practical measures to make homes safer and warmer for older people


    » Installation of handrails, grab rails, works to repair damaged steps, installing ramping, repair and fixing loose carpets.
    » Income assessment and benefits check, help in applying for unclaimed benefits and accessing benevolent funds.
    » Additional help with warm homes measures such as replacing boilers and heating systems, draught proofing, loft insulation and wall insulation.

    What success will look like

    Number of older people receiving help to make their home warmer.
    Amount of additional household income raised through income enhancement.

  • Impact


    Improving the quality of life, independence and well being of older people.
    Reducing the number of excess winter deaths in Wales.
    Reducing the number of hospital admission due to falls in the home.

    Information provided by the care & repair national information system.
    Feedback from clients receiving the service.
    Monitor information form public health Wales, Office of National Statistics and the Wales Audit Office.


    Care & Repair agencies receive core funding from Welsh Government and statutory partners, providing a secure foundation for our service. The Big Cwtch will provide additional resources so that our service can reach more people .

    All local Care & Repair agencies manage waiting lists. New enquiries and referrals are assessed and urgent cases are fast tracked .


    We will provide a personal thank you, feedback on the numbers who are helped by the campaign and case studies to demonstrate the impact on quality of life.

    Donors can join Friends of Care & Repair and receive our FREE quarterly newsletter with all our latest news.

  • Budget

    Budget - Project Cost: £8,000

    Loading graph....
      Amount Heading Description
      £8,000 Reducing waiting lists. Providing additional healthy homes checks andpractical support to make home warm and safe.
  • Background


    The project will be delivered by 13 local Care & Repair agencies covering the whole of Wales and working in both urban and rural environments.


    Older people age 60+ who own their own home and live in Wales.
    90% of clients are over 90.
    The average age is 77.
    37% are living in isolation.
    Older people living in poorest housing in urban and rural areas of Wales.

  • Why Us?

    Why Us?

    Care & Repair Cymru has a 30 years track record of delivering a trusted caring professional service across Wales. We provide support services to 13 local Care & Repair agencies who jointly offer Wales wide service which helps around 40,000 older people every year. There is no other organisation offering a Wales wide, comprehensive home improvement service for older people encompassing FREE home safety checks, handy person services, technical services and income maximisation

    Read more about the Charity running this project.


    Chris Jones

    Chief Executive overall leadership of the project

    Christine Court

    Chair of the Care & Repair Chairs Forum coordinating the all Wales agency response.

    Richard Thomas

    Chair of the all Wales Chief Officer Network Coordinating the all Wales agency response

    Sheleagh Llewellyn

    Fundraising Officer - enabling and supporting the Big Cwtch campaign and building relationship with supporters.

"I and my husband would really recommend Care & Repair to anybody."


will pay for a home visit to provide top tips on keeping warm in winter

"Caring and supportive, that's how I'd describe all Care & Repair staff. They really do go the extra mile to help find the right solution to a problem."

Ron 78 years