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Project information

Family Support

It can be a very traumatic experience for families who have a baby in NICU. They express feelings of anxiety, fear and being out of control. Our Family Support Team are available to support parents and carers’ emotional, social and physical wellbeing. The team consist of 12 trained and experienced

This is an ongoing project

Charity information: Support For The Sick Newborn And Their Parents

Support For The Sick Newborn And Their Parents logo
  • Need


    We estimate that our Family Support team will supported over 400 families whilst their babies are in the Newborn Care Unit. Alongside this, our transport scheme and nearby accommodation provide crucial additional support. The opportunity to stay near the hospital for example is very important. Many parents report feelings of helplessness and significant anxiety if they have to leave their baby for any length of time.


    See above.

  • Aims

    Aim 1

    A team of Family support workers and volunteers to provide practical and emotional support, along wi


    » Listening to parent’s stories and providing emotional support and practical advice and carry out assessments with families who need extra support.
    » Run monthly ‘Coffee and cake’ mornings. This allows families to find mutual support by sharing their experiences in a supportive environment.
    » Liaise with relevant external agencies to ensure that vulnerable families receive the help that they need once they have left the hospital.
    » Provide travel costs and accommodation when needed for families to be close to their babies.

    What success will look like

    Via formal and informal feedback from our families and staff on the Newborn Care Unit including case studies and questionnaires along with face to face interviews.

  • Impact


    That families are more able to deal with the trauma of having a sick baby often for months at a time on the Newborn Care Unit.

    Reduce the level of stress and anxiety experienced by parents by providing emotional and practical support along with accommodation and transport costs so that they can remain with their babies whilst they are in hospital.

    Having parents cot side whilst their baby is in hospital ensures that they bond with their baby. It also significantly reduces stress in their baby


    As this is an ongoing project we do not anticipate any major risks apart from a sudden reduction in funds raised. However, SSNAP have invested significant resources in income generation in recent years which includes developing a fundraising strategy for the next five years.


    Via e mail and hard copy newsletters and reports and also via our website.

  • Budget

    Budget - Project Cost: £104,021

    Loading graph....
      Amount Heading Description
      £59,160 Staff salaries Supporting over 400 families and manageing & supporting 12 volunteers
      £3,861 Food and drink etc. Food & drink for families & ongoing training for volunteers
      £15,000 Travel costs For families in neeed who come from a distance or who lack funds o come to the hospital everyday.
      £26,000 Accommodation Accommodation for families who live outside Oxfordshire
  • Background


    Our project is based next to the Newborn Care Unit of the John Radcliffe Hospital in Oxford. There are currently 50 cots across Intensive Care, High Dependency and Low Dependency


    Parents and families who have babies in the Newborn Care Unit and their babies. We will work with around 400 families over the next year.

  • Why Us?

    Why Us?

    SSNAP has over 30 year experience of working with vulnerable babies and their families in the Nerwborn Care Unit of the John Radcliffe Hospital. We are unique in its mission as there is no other charity who could offer the diversity of services that we offer so close to the unit. We have a dedicated and experienced Family Support Team who have over 20 years combined experience of supporting families on the Newborn Care Unit.

    Read more about the Charity running this project.


    Caz Stokes

    Head of Family Support - Providing practical and emotional support for families; supporting and managing a team of dedicated Family Support volunteers

    Clare Leach

    Family Support Worker - as above minus management responsibility.