Project information

Hospice Friends

We want to recruit and fund a Coordinator for 15-20 hours a week for our befriending project, Hospice Friends. They will recruit, manage and train volunteers to assist our patients and their families/carers in the community which covers 460 square miles across Southampton and South Central Hants.

12 months

Charity information: Countess Mountbatten Hospice Charity

Countess Mountbatten Hospice Charity logo
  • Need


    Countess Mountbatten Hospice supports over 3000 people with life-limiting conditions (adults aged 18+) and their families every year. Our area covers a population of over 1 million across 460 square miles with many patients and their partners/carers at risk of social isolation.


    Our befriending project aims to support people with life-limiting conditions within our catchment area and their carers - many of whom are elderly or have health conditions themselves.

    Due to the vastness of our area, the most cost -effective solution for supporting as many people as possible is to use volunteers (Hospice Friends).

    The Hospice Friend Coordinator will be responsible for recruiting and training volunteers to become Hospice Friends, ensuring a consistent level of support.

  • Aims

    Aim 1

    To support more patients in Southampton and South Central Hampshire.


    » To recruit and train a part-time Hospice Friends Coordinator who will work closely with our Voluntary Services Manager.
    » To recruit and train suitable volunteers to assist in the delivery of Hospice Friends to try and alleviate social isolation.
    » Provide to patients and carers: - Emotional Support - Carer Respite - Practical support e.g. shopping, library visits

    What success will look like

    Support will be demonstrated through:
    - Increase in number of patients supported.

    Aim 2

    Supporting patients who are too unwell to visit our Day Care sessions


    » We will be able to visit patients in their own home to offer practical and emotional support, reducing the risk of social isolation.

    What success will look like

    Success will be demonstrated through:

    - number of patients supported at home
    - Feedback from patients, families and/or carers
    - Palliative Care Outcomes

    Aim 3

    Supporting carers/families coming to terms with a loved ones life-limiting diagnosis.


    » Providing a listening ear to carers/families and identifying signs of increased stress, tiredness or mental health conditions.

    What success will look like

    - Feedback from family/carers
    - Number of family/carers provided with support
    - Reduction of patient admissions to the inpatient unit or hospital due to carer being unwell.

    Aim 4

    To engage with the local community and enable trained and qualified volunteers to become involved.


    » To recruit and train, or further develop existing volunteers to support patients and their families/carers in their own homes.

    What success will look like

    Success will be demonstrated by:
    - Increase in number of home visits
    - Successful Volunteer Recruitment

  • Impact


    Long term more patients in Southampton and South Central Hampshire suffering from cancer and other life-limiting conditions will be supported.

    In addition this project will offer a way of developing hospice services that is cost-effective and supports more patients at home.

    It will also support a reduction in hospital admissions.


    Lack of funds which would result in the charity being unable to fund the post of Hospital Friends Coordinator

    Unable to recruit volunteers - This is unlikely but to minimize risk of this happening we would utilize all known recruitment sources and promote on social media, website etc.

    Awareness - Risk of people not being aware of the service. This risk will be reduced through promotion of the service through all media channels, promotion by staff and production of a leaflet.


    We will report the success of the project through our Annual Report and Newsletters and social media. We will also contact our donors to thank them and keep them updated on the project

  • Budget

    Budget - Project Cost: £10,000

    Loading graph....
      Amount Heading Description
      £9,850 Hospice Friends Coordinator salary of Hospice Friends Coordinator
      £150 Promotion Promotion of Hospice Lottery
  • Background


    Countess Mountbatten Hospice (CMH) covers a population in excess of 1 million over a catchment area of 460 square miles across Southampton and South Central Hampshire.

    The catchment area covers both rural and urban areas with pockets of social deprivation and isolation.

    CMH opened its doors in September 1977 and will be celebrating its 40th Anniversary this year.


    Patients and their families of Countess Mountbatten Hospice who are at end of life, living with cancer and other life limiting illnesses in Southampton and South Central Hampshire.

  • Why Us?

    Why Us?

    Countess Mountbatten Hospice is the only palliative care provider for Southampton and South Central Hampshire. We have been providing specialist palliative care for over forty years and are highly regarded for the high level of care we provide.

    Read more about the Charity running this project.


    Gina Henderson

    Gina is manager of Voluntary Services and would line manage the Hospice Friends Coordinator

    Lesley Burn

    Lesley is CEO of Countess Mountbatten Hospice Charity and oversees the running of all activities.

    Lorraine Pink

    Lorraine is Head of Income Generation and Business Management and will be responsible for promotion of the project and keeping donors updated.