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Project information

Family Face Time

Bringing families together to restore quality of family life and harmony when things have got tough, through a process of managed dialogue and mutual exploration.

January 2018 - July 2018

Charity information: The Door Youth Project

The Door Youth Project logo
  • Need


    Behaviour and communication problems are common within families and without support can cause lasting and costly issues; young people fail to reach their potential, families suffer breakdown and future generations are impacted. Families struggle to resolve conflict and discuss issues in a calm and constructive manner. Family members can experience mental health issues. Significant numbers are from estranged families. Often issues focus around parent conflict.


    Family specialists work through issues that affect home life and family relations. Interventions are tailored to meet the needs presented by each family. They facilitate real conversations that address the issues preventing the functionality of the family. Working in this way offers a semi-structred, flexible service for families. Some use the service for a matter of weeks to work on a particular issue, others continue on a long-term basis while they still have a need.

  • Aims

    Aim 1

    Improved family relationships


    » By encouraging open, honest and respectful conversations between family members.
    » By equipping families to enjoy time together through shared experiences like family outings, playing games together or cooking a family meal.

    What success will look like

    The families will tell us that they are getting on better, there is less conflict in the home and they are enjoying each others company

    Aim 2

    Improved boundaries of respect in the home


    » Creating family codes of conduct which all family members contribute to and own
    » Developing reward systems for each family member which encourages positive behaviour
    » Agreeing practical solutions to tension points within the home, such as daily chore rotas

    What success will look like

    There will be less conflict in the homelives of the families.
    Family members will tell us that they give and receive greater respect from each other

    Aim 3

    Greater confidence and raised self esteem for all family members


    » By valuing the contribution of each family member during Family Face Time sessions and in individual conversations.
    » Celebrating the "small wins" for individuals and the whole family, helping them recognise that the future can be different from the past

    What success will look like

    Each family member will, through a self-reflection questionnaire, show that they feel better about themselves and are more confident in life

  • Impact


    Stabilised home lives will mean reduced referrals into the over-stretched Social Care system.
    Young people's achievements at school and college will be improved, and they will be better placed to enter work.
    Parents will have improved mental health meaning they will contribute more to society.
    The young people will go on to be good parents in the future.
    We follow the families over a long period of time to ensure that the lessons learned stick, and their long term future is positive.


    Specialist Practitioners unavailable.
    We have trained a 2nd practitioner in the last year, and this funding will enable us to recruit a third in 2018
    Lack of referrals
    We have strong relationships with referring agencies who value the quality of our service.
    Families not engaging properly
    Each family member signs a "contract" at the start of the process


    We produce monthly e-newsletters and quarterly paper newsletters highlighting the successes of our work
    We use social media regularly to report what's happening
    Each donor is invited to our Celebration and Awards night in the autumn to meet service users, volunteers and staff.

  • Budget

    Budget - Project Cost: £10,000

    Loading graph....
      Amount Heading Description
      £10,000 Family Face Time Sessions 20 families engaging with an average of 25 hourly sessions
  • Background


    Stroud is a rural district of Gloucestershire comprising of several small market towns and a number of villages and hamlets. There is significant rural isolation due to lack of transportation and communication. Within the towns there are pockets of high deprivation, clustered around social housing which is often inadequate. Due to the rural nature of the area there are low levels of aspiration, and although unemployment is low, the prospects of long term meaningful employment are limited.


    Whole families which include at least one 11-25 year old.
    Whilst the project is open to all families regardless of demographic or status, typically it engages with those families who are facing social or economic isolation or disengagement.

  • Why Us?

    Why Us?

    The Door has been working with young people in the Stroud District since 1991, and established its Family Support Service in 2010.
    It is now highly regarded across the area as the lead provider of support services for the families of young people, and has highly trained and experienced professional staff.
    In the past 12 months we have received 2 national awards - Youthwork Employer of The Year and the Queens Award for Voluntary Services

    Read more about the Charity running this project.


    Victoria Robson

    Victoria designed and developed the Family Face Time project, and continues to oversee and deliver it to families across the district

    Sandra Mason

    Sandra is our expert Family Support Worker, trained to deliver Family Face Time and the Positive Parenting Programme.

    Family Support Team Leader

    A new role created for 2017/18 - the team leader will oversee the growing Family Support department, carrying out initial assessments and delivery


A £10 donation, match funded, will pay for a Family Face Time session for a family like Diane's

It felt like I was losing my 14 year old daughter, I needed to find a way to bring her back but I didn’t know what to do. Two years on and as a result of the support from The Door I have my daughter back! Leanne and I get on much better and we spend more time together than we used to.