Project information

Advice and Support Service

To provide a free advice and support service for the 300,000 grandparents and other kinship carers in the UK who are looking after children because their parents are unable to.

It is ongoing

Charity information: Grandparents Plus

Grandparents Plus logo
  • Need


    Around 300,000 kinship carers are looking after 200,000 children because their parents are unable to, often due to parental drug and alcohol misuse, domestic violence, death or imprisonment. Many children in kinship care have experienced trauma, abuse and neglect. Around half have special needs.

    In England three times the number of children are growing up in kinship care than foster care. They have similar experiences, yet kinship children – and their carers - receive little or no support.


    Offering a unique, high quality advice and support service for grandparents and others raising a relative’s child, delivered by expert advisers (all Citizens Advice Bureau qualified).

  • Aims

    Aim 1

    To support more of the 300,000 kinship carers in the UK and the 200,000 children in their care.


    » Our advice and support service offers free, confidential and impartial advice on welfare benefits and other support specifically for kinship carers.

    What success will look like

    Our monitoring and mechanisms include feedback surveys , outreach work, and an annual survey sent to all the kinship carers who are part of our Grandparents Plus Support Network.

  • Impact


    Kinship carers will be better equipped to provide the best care for the children they are looking after, and the children will be happier, feel more secure and have better wellbeing. We demonstrate this by surveying the people who use our service.


    The key risk is that we are unable to answer all the calls for help that we get or that we are unable to maintain the quality of our response and the amount of time we dedicate to our callers. We have managed this risk by increasing the number of expert advisers we have to include volunteers and sessional workers.


    We compile a concise monthly report to show how many calls we have taken, the type of topics we are dealing with and the comparative increase in calls and call types from previous years. We also compile a more detailed overview at the end of each 12 month period.

  • Budget

    Budget - Project Cost: £125,980

    Loading graph....
      Amount Heading Description
      £98,746 Staff Staff manning the advice and support service
      £7,244 Volunteer costs Volunteer training and expenses
      £2,200 Outreach Outreach work
      £3,667 Marketing and subscriptions Publicising the service
      £14,123 Service governance and support Management and administration
  • Background


    Our project is available to kinship carers throughout the UK.


    The 300,000 kinship carers who are looking after 200,000 children because their parents are unable to.

  • Why Us?

    Why Us?

    We have a proven track record of impact, helping over 6,000 kinship carers since the service was set up and our community-based programmes and peer support model mean we are able to reach carers in some of the most deprived areas of the country. Partnerships with other organisations mean we’re able to offer more support to those families in dire need and our independence from Social Services enables us to provide impartial advice.

    Read more about the Charity running this project.


    Our Advice And Support Service Staff

    The Service is delivered by expert advisers (all Citizen's advice Bureau qualified)

It was only by chance that I happened across you online and I’m wondering just how many people could be helped if they knew you were there. I tried for nearly 6 months to get information I got from you in a very pleasant 5 minute conversation thank you so much

Stella... grandparent kinship carer from London Caring for her grandson due to the imprisonment of his mother.