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Project information

Counselling rooms for people with cancer

We are building a new specialist cancer hospital in the centre of Liverpool and want to include 9 counselling rooms, helping to provide support for patients and family members in a private/confidential setting, enabling them to explore the difficult aspects of their illness with someone impartial.

July 2016 - February 2020

Charity information: The Clatterbridge Cancer Charity

The Clatterbridge Cancer Charity logo
  • Need


    The words ‘you have cancer’ are difficult for anyone to hear, most people will feel great distress, and some will have a feeling of being overwhelmed. People need the chance to explore their feelings and the anxiety that so often comes with cancer. Around 25% of patients need some level of psychological support in the first year of their diagnosis. The reality of living with cancer highlights the challenge of trying to live with uncertainty whilst maintaining hope.


    Purpose built rooms will enable the delivery of specialist support in a private, confidential space, helping both patients and families including children come to terms with what can be a devastating diagnosis. Will provide an oasis for people to share their feelings and prepare for the journey ahead, all in a tranquil area away from a clinical setting, with the ultimate aim of improving their quality of life. Will enable our counselling service to be expanded to all our 3 sites.

  • Aims

    Aim 1

    Develop dedicated counselling rooms that are fit for purpose


    » Design the rooms in partnership with our patient reference group
    » Provide tranquil, non-clinical space that encourages people to explore their thoughts and feelings
    » Provide room exits that enable people to exit without having to walk through lots of public areas

    What success will look like

    Developed dedicated counselling rooms that have been created with the views of the people with cancer and their families.

    Aim 2

    Ensure people are offered access to psychological support


    » Deliver the best possible quality care so that the person is treated as a person first and cancer patient second
    » Provide a highly skilled team including a fully qualified counsellor and Clinical Nurse Specialists
    » Offer appointments below the target of the six to eight week Government framework
    » Develop a six week educational programme in the form of a support group for patients

    What success will look like

    Appropriate support infrastructure in place that is monitored in line with key performance indicators

    Aim 3

    Improve patient quality of life


    » Offer a package of specialist support that helps people to take back control of their lives and manage the impact of cancer on their life
    » Deliver support that encourages open discussion, covering a range of issues, e.g. stress strategies, managing fatigue, body image & fear of recurrence
    » Advise people as to the natural feelings and reactions they can expect from close family members, especially when the prognosis is not a good one
    » Deliver support that will help to reduce anxiety and distress, as well as help people cope with the effects of cancer

    What success will look like

    Feedback from patients, families and staff, as well as review support continually to ensure it is suitable

  • Impact


    Long term we want to transform cancer support across Merseyside and Cheshire through our Transforming Cancer Care (new hospital) project. We want to utilise the rooms to help people to take back control of their lives and manage the impact cancer has had on their life. Success will be demonstrated through patient feedback, as well as patients progressing from weekly to fortnightly, through to monthly sessions and so on, as their needs become less acute.


    - Inability to raise the total funds required for the project – The project is part of our wider £15m New Cancer Hospital Appeal. Approaches will be made to community/corporate partners, as well as various trusts/foundations.
    - Unsuitable Rooms – The design of the rooms will be developed with the help of our patient reference group who can articulate from a different perspective what would improve their experience, which will ensure that they are fit for purpose.


    We work closely with all our donors to update them on progress, for example written reports, exclusive visits to Clatterbridge, meetings with our specialist staff to learn about additional package of support services offered, as well as a behind the scenes tour of the new hospital.

  • Budget

    Budget - Project Cost: £40,000

    Loading graph....
      Amount Heading Description
      £40,000 Counselling Room Cost for 2 counselling rooms in the new hospital.
  • Background


    The hospital will be an expansion of our services into the centre of Liverpool, putting us at the heart of the population we serve. 63% of our patients live closer to the new Liverpool site than our current Wirral site.

    Cancer touches all of us at some point with one in two expected to develop the disease over our lifetime. Our cancer rates are among the highest in England and it is the biggest single cause of death locally – greater than heart disease and stroke combined.


    The project will make a difference to vulnerable patients and close family members affected by cancer, which will include children, parents and grandparents by offering specialist help and support. This will give them the chance to express the inexpressible and explore their thoughts and feelings in a private and confidential setting, helping to reduce their anxiety and distress, as well as helping people to cope with the effects of cancer.

  • Why Us?

    Why Us?

    We are a UK leader in the delivery of cancer care and making huge progress in the fight against cancer, leading the way in transforming cancer services across Merseyside and Cheshire. We have the expertise and experience to help provide the best possible psychological support to both patients and families, i.e. our counselling service is currently offered across our two sites and will be expanded into the new hospital.

    Read more about the Charity running this project.


    Anne-Marie Orford - Patient Counsellor

    Responsible for delivering high quality counselling support to people affected by cancer requiring psychological support.

    Fiona Jones – Project Director

    Responsible for ensuring the new hospital/ counselling rooms are fit for purpose.

Each and everyone of your wonderful members of staff have made our nightmarish situation bearable if not, I dare say, enjoyable and fun.

Claire Carrick