Project information

Resolve - Hitchin Outreach & Treatment Service

Resolve is an adult structured drug & alcohol day service with targeted outreach, supporting people with drug & alcohol issues & homeless/sleeping rough. We work with people to bring them out of the cycle of misuse/off the streets, into independent living & transition towards being work ready.

January 2018 - December 2020

Charity information: Resolve

Resolve logo
  • Need


    People with alcohol/substance misuse issues, homelessness, mental health issues, in particular people who are vulnerable and in need of a range of support/services.


    Resolve's targeted outreach team will go onto the streets, meet people who are street homeless/sleeping rough &/or drinking alcohol/using drugs in public spaces & help bring them off the streets, into treatment, back into appropriate accommodation/housing. Once stable we will work with these people through our structured day programme to reach abstinence, re-train/find appropriate education/volunteering placements & work towards being work ready.

  • Aims

    Aim 1

    People suffering drug/alcohol misuse will see improved physical/psychological health & wellbeing


    » Outreach workers to go out to meet with people sleeping rough/misusing alcohol/drugs, develop relationships and bring into treatment.
    » Stabilise people, reduce usage, detox if needed. Find health, housing & financial resources while bringing into the treatment programme at Resolve
    » People will engage in structured psycho-social interventions - Group therapy (structured Programme), 1-to-1 Counselling & Key Work support.

    What success will look like

    People will need less medical intervention as their health improves. This will be seen through fewer contacts with their GP, A&E attendances & Mental Health Services.

    Aim 2

    People will have accessed support enabling them to improve their health & social opportunities.


    » Resolve will work with partner agencies to help people into appropriate housing, engage in activities that will bring them back into the community
    » Through 1-to-1 Key Work support people will be signposted to agencies & have opportunities to access services/support leading to improved health.

    What success will look like

    We will monitor the outcomes for people as they access opportunities, accessing activities such as the gym, social clubs, volunteering as they transition their treatment journey

    Aim 3

    People will have improved confidence & self-esteem so will access training/education/employment


    » Once sufficiently progressed through their treatment journey people will be signposted to education and volunteering opportunities.
    » People will have access to a range of services designed to help people develop new coping strategies including improving self-esteem & confidence

    What success will look like

    As in 2 we shall monitor people's transition through training/re-training for employment as they access courses/volunteering/training/employment opportunities.

  • Impact


    1. Reduce the prevalence of street misuse within the local population.
    2. Reduce the numbers of homeless people within the locality.
    3. Reduce the harm to themselves & others from anti-social activities arising alcohol/drug misuse.
    4. Reduce acquisitive crime arising misuse issues.
    5. Bring improvements to the community & environment through seeing fewer people engaged in antisocial activities/homeless.
    6. Bring improved health & well-being to the community as a whole through our activities.


    1. As always funding this work is the priority in order to provide the outcomes. Resolve has a track record of delivering outcomes that are measurable & demonstrate social impact. We shall continue to seek to secure funding from a range of sources in order to deliver this work.
    2. Staffing has a cost. We can show how to use resources efficiently/effectively through strategic staffing, working with a core staff supplemented by Volunteers. This is always ongoing as people transition into work.


    We are very used to reporting to our Funders & other professionals. We would encourage Funders to come to see the work, meet our staff & most importantly meet with beneficiaries of this funding. We shall report as often as required & provide social impact & such statistical data as requested.

  • Budget

    Budget - Project Cost: £95,922

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      Amount Heading Description
      £16,000 Rent Group room, therapy spaces, office space required to deliver the project/services.
      £51,422 Salaries Three core staff required to run/deliver the project
      £10,000 Volunteer Costs Support, management, training and travel costs for Volunteers coming into the project
      £9,300 Sessional Workers Complementary Therapists including acupuncture and Clincial Supervision.
      £9,200 Running Costs All other costs including phone, internet, resources, stationary, etc.
  • Background


    Westmill, Hitchin, Herts. This estate has a history of people with low social/economic expectation. High unemployment, high social housing & a prevalence of drug/alcohol misuse within the community/area. Between 1st January 2010 - 31 December 2015, there were 2,436 separate cases recorded by police when quantities of drugs were seized. In Hitchin, the total for the same period was 1,131 drug seizures – roughly one every two days.


    People with drug/alcohol misuse problems. The local & wider communities as criminal/anti-social behaviours are reduced. Social Housing providers as people learn to sustain tenancies and respect their homes/properties. Local businesses with reduced acquisitive crime/anti-social behaviour around their businesses, the criminal justices system as they see fewer people coming into conflict with the law and the families & loved ones of the people at the heart of this work.

  • Why Us?

    Why Us?

    Resolve is the only drug & alcohol treatment service available to people in North Herts. Resolve is the only daily service in Hitchih & the only service with an outreach team who meet people on the streets in the County. Resolve has a track record in delivering this work in Welwyn Garden City & Hatfield & has set this service up arising from our pilot that was funded by Awards for All & North Herts Council Grants. There is no other service in locality supporting homeless people in this way.

    Read more about the Charity running this project.


    North Herts Homes

    They identify residents who may need support with sustaining their tenancies due to drug or alcohol issues. Working to reduce potential homelessness.

    Patricia (Trish) Elliott

    A Volunteer working on the pilot project in Hitchin Trish knows the work, know the clients & has a lived experience that helps in delivering services

    Marston (Mars) Bourne)

    As with Trish Mars Volunteers at Hitchin & too has a lived experience that means he can empathise with people suffering homelessness/addiction

    Mind In Mid Herts

    A mental health specialist service, Resolve works with Mind in partnership to gain the best possible outcomes for people with complex needs.


Will pay to run a therapy session for 20 people to give them new coping strategies & not misuse