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Project information

Admiral Nursing dementia specialist helpline

Families living with dementia can contact Dementia UK’s free national helpline and get expert support from our specialist dementia nurses. Open 7 days a week, our nurses have the knowledge and expertise to quickly understand and assess the problems people are facing and provide expert support.


Charity information: Dementia UK

Dementia UK logo
  • Need


    Dementia is a progressive, terminal condition and can be particularly challenging for families to live with. Caring can be an overwhelming experience, bringing irreversible changes to lives and relationships - so often, families talk about losing the person they used to know. Trying to cope as behaviour and personality changes and increasing levels of care are needed as the condition progresses, can take its toll. 52% of carers of people with dementia are not getting sufficient support to care.


    Specialist support is vital if families are going to be able to cope and live as well as possible and, for people to stay at home where they want to be as long as possible. Dementia UK provides that specialist care and expertise through Admiral Nurses. Our nurses are in communities across the country and also available everyday of the week, no matter where families are, through our free Admiral Nursing Direct Helpline providing support for as long as is needed.

  • Aims

    Aim 1

    To make sure that anyone can pick up the phone and get the help they need when they need it.


    » To provide free specialist support through the helpline 9.00 am - 5.00pm, 7 days a week and 2 evenings a week, 6.00 -9.00 pm .

    What success will look like

    We will monitor the level of calls coming into the helpline and how many people are able to speak to an Admiral Nurse when they call or after leaving a message.

    Aim 2

    To increase the capacity of the helpline to help more families - over 15,000 families a year.


    » Increase the availability by opening every evening of the week and capacity by increasing the number of telephone lines and nurses to staff them.

    What success will look like

    We will monitor the numbers of people contacting the helpline, who they are, where they are calling from and what their issues are.

  • Impact


    Our annual evaluation will show family carers will be better informed and understand what choices are available, have reduced levels of distress and anxiety and feel less isolated and alone in coping with their caring role. They will feel able to call back at any time and speak to someone who will understand their situation and give them the confidence they need to negotiate the next step of the dementia journey. This will improve the quality of life for the person with dementia and the family.


    The main risk is insufficient capacity on the helpline to meet the volume of people getting in touch. We are increasing the number of telephone lines, the hours of opening and the number of Admiral Nurses available to staff the lines to meet increasing demand. We will continue to carefully monitor call levels and respond accordingly.


    We are committed to monitoring and evaluating Admiral Nursing in all settings to provide the evidence of the difference it makes to families living with dementia. From our on-going monitoring and evaluation of the helpline line, we will report to all donors on the difference the helpline makes.

  • Budget

    Budget - Project Cost: £0

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  • Background


    Our Admiral Nursing Direct helpline is available for free to anyone no matter where they are.


    Families living with the challenge of dementia often in times of crisis or not knowing where else to turn.

  • Why Us?

    Why Us?

    Read more about the Charity running this project.



Could provide a lifeline for a carer through our free, seven-day a week helpline

I swear that Admiral Nurse saved my life. I talked to Ian for an hour. He listened. He was compassionate. He understood my grief and heard my pain. And he explained what he and his amazing colleagues do.

Sheila who cared for her husband Michael who had dementia.