Project information

Care Angels

The idea behind this proactive project is to reduce polypharmacy, hospital readmission and social isolation by helping the client engage, access services and improve income. These clients are identified by a local doctors surgery as frail and potentially vulnerable to the all of the above.

Initially 3 months

Charity information: Age Uk Medway

Age Uk Medway logo
  • Need


    The initial idea to the project specifically is to identify and solve the issues before they happen. Services are normally reactive through referrals made by health professionals after they have already reached crisis. The idea of Care Angels project is preventative work to capture the crisis premature to it happening and therefore to put in place services necessary to action this.


    The proactive approach to the project will enable the problem to be identified much quicker than the usual referral process. This project will enable older people to recieve the necessary help they need before they reach crisis. The project will use paid staff and volunteers to ensure relevant signposting and access to all services available in the local community is achieved.

  • Aims

    Aim 1

    Reducing Polypharmacy by helping the client access a medication review


    » Working alongside health professionals, a medication review has been created for a paid member staff to undertake during assessment.

    What success will look like

    By working closely with health professionals and passing on identified polypharmacy issues to esure client gets access to medication review

    Aim 2

    Reducing social isolation by helping the client engage, access service, improve income


    » Referrals after the assessments into Day Services, our Information & Advice team, falls clinics, KFRS and all other relevant signposting

    What success will look like

    Feedback from clients can demonstrate the success of the referrals on their social isolation and also the statistics of signposting made.

    Aim 3

    Increasing the take up of local services available for older people


    » Signposting during the assessment enables us to have a person centred approach and ensure all clients are made aware of available services

    What success will look like

    The statistics of signposting made to other local services will demonstrate the success.

    Aim 4

    Reducing hospital admissions by improving wellbeing


    » Referrals to befriending services, falls clinics, and other services through hand holding methods to regain client's confidence

    What success will look like

    Keeping in contact with clients to ensure any information of readmission is recorded and kept track of the ensure success.

  • Impact


    The long term changes will be to ensure clients are no longer socially isolated, are recieving all the correct benefits, actively engaging within the community and reduce the likeliness of hospital readmission. This would all be captured in statistics and feedback from the client's on the success of the project and how it has helped them long term. Long term intentions of the project are to help prevent bed blocking and other strains on the NHS and local government.


    Due to offering the project as a free service, funding is an evident issue and therefore risks the project's success. Costs behind the project could become greater than the funding available which is why fundraising could become important. Unco-operative health care can also risk the success as it can hold back the action taken by the Care Angel.


    We would report back to donors in the same way we would report to funders. The project has been specifically created to be able to produce detailed feedback without the need to break data protection due to the nature of it being reliant on funding and needing to provide this information.

  • Budget

    Budget - Project Cost: £12,135

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      Amount Heading Description
      £975 Management Sole ownership of the project
      £10,500 Staff Running the project
      £660 Admin and expenses Costs for office admin and all travel expenses

    Current Funding / Pledges

    Source Amount
    KCF £2,363 Conditional
  • Background


    Demographic to the older generation and socio-economic to Medway specifically for the project.


    People over the aged of 50 located in the Medway area. Specifically, older people who are more likely to experience crisis and has been identified by their doctor of being vulnerable to this.

  • Why Us?

    Why Us?

    The charity revolves around person centred care, ensuring respect and dignity and enabling independent living for older people. Therefore the nature of the project is best suited to a charity that are providers of services and support from extensive knowledge of older people and their specific needs.

    Read more about the Charity running this project.


    Rachel North

    Rachel is our current Home from Hospital co-ordinator and has carried out the inital pilot we ran for the service.