Project information

Hospice Friend Project

We want to recruit and fund a Hospice Friend co-ordinator for 15-20 hours a week for our Social Care Project. They will recruit, manage and train volunteers to assist our patients and their families in the community. This will allow us to reach the communities of Stevenage and North Herts.

12 months

Charity information: Garden House Hospice Care

Garden House Hospice Care logo
  • Need


    We look after adults (18+) who have cancer and other life limiting illnesses.
    We want to be able to be involved with our patients earlier in their disease journey. This would mean we can reach more Patients and their Families, thus helping more people.
    Our Hospice Friends Project will increase the visits to patients we see in the home and help those that are socially isolated. Last year we cared for 550 patients throughout our service.


    It will help by training volunteers to support the Hospice Friend Co-ordinator. They have limited time and resource and it will mean we are able to support our patients with (relevant) aspects of our care that can we given by sufficiently trained volunteers. This is a cost effective and community rewarding manner to operate. It engages the community and will certainly help our patients and their families.

  • Aims

    Aim 1

    To care for more patients and their families in the local community of Stevenage and North Herts.


    » To recruit a 15-20 hour post of Hospice Friend Co-Ordinator who will work in closely with our Volunteer Services Manager
    » To recruit and train suitable volunteers to assist in the delivery of certain aspects of the clinical services. to try alleviate social isolation.

    We will use Palliative Care Outcome Measures.

    Aim 2

    To support our Garden House Hospice Care Hospice @ Home nurses.


    » They would be able to support and assist the nurses who deliver their care, and enable the Hospice @ Home nurses to work collaboratively

    We will use Palliative Care Outcome Measures.

    Aim 3

    To provide collaborative links for home care, with basic additional social and practical support


    » By being able to offer more care in the homes, we can assist by keeping patients at home (which would be noted as their preferred place of care)

    We will use Palliative Care Outcome Measures.

    Aim 4

    Supporting patients who are too unwell to attend our Day Care Sessions.


    » we will be able to visit and support them within their own homes.

    We will use Palliative Care Outcome Measures.

    Aim 5

    To engage with the local community and enable trained and qualified volunteers to be involved


    » To recruit and train, or further develop volunteers to care for our patients within their own homes.

    Increased patient home visits, volunteer recruitment success, results for mandatory training and specialist clinical training will increase.

  • Impact


    Long term we will be helping more Patients and their Families in the community in Stevenage and North Herts, that suffer with cancer and other end of life illnesses . Patients would receive care in their place of choice. In addition it will reduce Hospital admissions. It is a cost effective way of developing Hospice care which involves voluntary (trained) members of the community. This would all need to be managed by this post holder.


    Lack of funds:-
    Meaning we could not recruit our 15 hour a week Referral Co-ordinator

    Inability to recruit -suitable volunteers (unlikely). we would utilize all known recruitment areas and work heavily on referral and recommendation also.

    Insufficient awareness of the growth in the clinical services at home. The Hospice failing to utilize the additional support. Again unlikely to happen, to ensure this doesn't happen we would do good sign posting and communications.


    Through our Annual Review, which would report patient numbers and shows rises and falls in % and qty. Also through our Newsletter, we would report growth in service, and success and individual (elected) patient stories. Also via letter and phone calls.

  • Budget

    Budget - Project Cost: £10,000

    Loading graph....
      Amount Heading Description
      £10,000 Hospice Friend Coordinator salary for new post referral co-ordinator, marketing of the scheme and budget for training
  • Background


    We care for those in Stevenage and North Herts (Knebworth, Hitchin, Letchworth, Baldock and Royston). We serve a community of c230,000 residents.

    Garden House Hospice Care (GHHC) first opened its doors in 1990, and has provided free specialist palliative end of life care since then. Whilst our care is free annually its costs GHHC £3m per annum to provide. £2m is raised through charitable services.


    Patients and their families from Garden House Hospice Care, who are at end of life, living with cancer and other life limiting illnesses in Stevenage and North Herts.

    It would also allow us to care for more people especially those socially isolated, as by the Big Give helping by providing funding for this staffing post we would be able to recruit and train volunteers who would be supporting our clinical teams. It is a really worthwhile community engagement project

  • Why Us?

    Why Us?

    Because we are the only Hospice who provides this type of care, in this geographical area.
    We are a highly regarded professional place of care.

    Read more about the Charity running this project.


    Jayne Dingermans

    Director of Clinical Services Jayne leads the team, and would agree the project and ensure it is viable and in good practice to implement it.

    Janice Lacy

    Janice is our Voluntary Services Manager, and she would work closely with this new 15-20 hour position of Hospice Friends Co-Ordinator.

    Hospice At Home Team

    Our Hospice at Home Nurses, who this post would be supporting as it would recruit volunteers to assist the Hospice at Home team.