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Project information

Citizens Advice Volunteer Training Project

Citizens Advice has always been about a citizen helping a fellow citizen in a time of need. CAN will look to develop a training programme and scheme for older people to volunteers. The vast skills, knowledge and life experience people have enter retirement is something CAN will harness.

September 2016 - September 2016

Charity information: Newcastle Upon Tyne Citizens Advice Bureau

Newcastle Upon Tyne Citizens Advice Bureau logo
  • Need


    Demand for advice in Newcastle regularly outstrips supply of volunteer advisers. We need to recruit and train more people to become volunteer advisers.

    Furthermore, CAN is will focus on volunteering in retirement. A scheme designed to create opportunities for people to give something back to their community and continue to play a lively and constructive role in society following retirement.


    Many people have nowhere to turn for advice other than Citizens Advice and at the moment we have to prioritise resources. Developing capacity and creating the volunteering in retirement scheme will add a cohort of much needed skilled advisers to support CAN clients. In addition many of our volunteers acquire the skills and experience that enable them to move into paid employment.

  • Aims

    Aim 1

    Implement the volunteers in retirement scheme between September 2016 and September 201


    » A dedicated recruitment and training programme.

    What success will look like

    The key performance indicator will be having 25 or older people become trained volunteers and pass the adviser training programme in the year.

  • Impact


    We will set up a monitoring survey among volunteers and conduct case studies with them towards the end of the project.

    It is hoped that volunteering in retirement can help reduce isolation and loneliness that some older people can experience in retirement. We will also track the outcomes of their work and clients supported during the scheme.


    The time, resources and marketing required to recruit circa 25 older volunteers will be a challenge. However, we are confident that there is sufficient support within the organisation and among stakeholders to allow us to recruit the required numbers. There is also good supervision resource in place to ensure retention of volunteers for the period of their training programme.


    We will report on a quarterly basis via a newsletter. In addition we will look to update otherwise via our social media accounts and have a final project summary report.

  • Budget

    Budget - Project Cost: £8,000

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      Amount Heading Description
      £6,000 Supervision Time and salary of a volunteer supervisor to coordinate training
      £1,000 training materials, books and materials to suppor volunteers
      £500 marketing recruitment materials/posters etc
      £500 misc admin support, eg chasing references etc.
  • Background


    Newcastle upon Tyne - the project will be accessible by people aged 16 (clients) and over who live or work in the City.


    The project will have 2 key beneficiaries.

    1) Volunteers - the 25 plus older volunteers who we will be seeking to train will benefit from the project. Our comprehensive training programme that guides a person through to process to become a qualified adviser equips people with valuable skills and experience.
    2) Clients - our service and advice offer to clients will improve with added volunteer capacity, it will enable us to help more people and keep pace with demand

  • Why Us?

    Why Us?

    We have a excellent track record in volunteer training and retention, many of who have stayed with the bureau for over 10 years. However, we need support for an increased recruitment drive as the bureau faces further demands on its resources. We have an experienced team and excellent supervision expertise to train volunteers and provide first class opportunities for people to develop their skills, knowledge and experience. Volunteers have been at the heart of our work for 76 years.

    Read more about the Charity running this project.


    Tracy Armstrong

    Head of Advice.