Project information

Face2Face Project

Face2Face is a free, confidential support service for parents in northwest Surrey who have recently learned their baby or child is disabled. Face2Face is a group of trained volunteer befrienders who help parents make positive adjustments to the news their child has a disability.

April 2017 - March 2018

Charity information

White Lodge Centre

White Lodge Centre logo
  • Need


    The moment a parent receives the news that their child is disabled they are affected both emotionally and financially putting them at considerable risk of depression and psychological problems.
    Providing practical as well as emotional support, befrienders help with issues such as accessing appropriate schooling; explaining about health and education assessments; signposting parents to appropriate support and financial services; explaining how to navigate the NHS and social services.


    Face2Face befrienders will help equip parents with the skills they need to improve their own mental and emotional health and help them to overcome adversity at a very vulnerable period in their lives. We will support parents to help them break down social isolation and increase their confidence. This confidence means that parents are able to accept the natural grief that they feel and learn that they can cope with their situation thus improving the wellbeing of the whole family.

  • Aims

    Aim 1

    Contact new referrals within 48 hours


    » The Face2Face Coordinator will contact the parent and arrange to visit them. If appropriate the coordinator then matches the parent with a befriender.

    Success will be demonstrated through robust monitoring of the referral process to ensure this is happening within the time period agreed.

    Aim 2

    Ensure that parents meet with their befriender at least once a month.


    » Befrienders meet with the Face2Face Coordinator every 8 weeks to discuss the parents they are supporting.

    The Face2Face coordinator is regularly in touch with parents and befrienders to ensure that these meetings take place on agreed dates.

    Aim 3

    Deliver 6 x 3 hour training sessions for befrienders.


    » Training is delivered and monitored by the Face2Face Coordinator and on site Training officer.

    The Face2Face coordinator and Training Officer ensure that training is delivered and received. Success will be 100% attendance for training.

    Aim 4

    Help improve the mental and emotional health of parents with disabled children.


    » Continue to provide this service and monitor and evaluate regularly to ensure we are achieving this aim.

    We will demonstrate this through parental questionnaires and quality audits to ensure our aim is being achieved.

  • Impact


    Face2Face helps to improve parents’ emotional and mental health thus preventing them having to access NHS services as their mental health worsens. It also increases social isolation and confidence which benefits the disabled child and wider family meaning that siblings do not suffer as a result of their disabled sister or brother. It gives parents the confidence to make new friends and to accept their situation and realise that they are not alone and that support does exist for them.


    There is a risk that we would stop seeing any referrals. However we have very good relationships with healthcare professionals such as consultant paediatricians, social workers, health visitors and GPs through which our referrals come.
    Our service is free and is not provided by the NHS in northwest Surrey therefore we are continually fundraising through a variety of revenue streams and if necessary monies from these sources will be used to ensure that the service continues.


    A formal audit of the service is carried out annually. This looks at the number of beneficiaries, length of time families wait for a befriender. In addition qualitative information is gathered in response to a questionnaire. This information is available from our website.

  • Budget

    Budget - Project Cost: £9,146

    Loading graph....
      Amount Heading Description
      £2,686 Salary Salary of Face2Face coordinator
      £516 Salary Salary for Face2Face supervisor
      £2,245 Facility Costs Central organisational costs
      £2,092 Training Delivering training to befrienders and Face2Face coordinator
      £612 Telephone Communication to parents and befrienders
      £995 Other Includes mileage, postage, publicity and sundries
  • Background


    The Face2Face project has been running for 16 years from our centre in Chertsey. Our beneficiaries come from all over Surrey including Woking, Staines on Thames, Addlestone, Walton on Thames, Guildford, Ashford, Stanwell and Sunbury.


    Annually a total of 520 individuals will benefit: 42 individuals will be reached directly and a further 480 extended family members will be reached indirectly (husband/wife/partner, disabled child and siblings, grandparents, aunts/uncles). We have seen the number of Individuals accessing this service increase fourfold in 8 years.

  • Why Us?

    Why Us?

    As a local charity we know what local users need and want and can provide the right services at the right time.
    We have seen the number of Individuals accessing this service increase fourfold in 8 years so we know there is a need.
    This service does not exist and is not provided by the NHS in northwest Surrey.
    It’s a free service to beneficiaries.
    Face2Face is an ongoing service which will be sustained in the future by applying to trusts and foundations for funding.

    Read more about the Charity running this project.


    Miriam Wichmann

    Face2Face coordinator

The support given to me helped me so much when I was low and had nobody to talk to. It gave me confidence to join other groups, which in turn means you meet others in the same situation.