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Project information

The Enquiry Service

We provide a human voice and an ear to listen for those people that contact us when they or a loved one has an MS diagnosis. Our enquiry service ran by an experienced and professional small team. The friendly, knowledgeable team reassure and advise callers at a daunting and confusing time


Charity information: Multiple Sclerosis Trust

Multiple Sclerosis Trust logo
  • Need


    We will continue to inform and guide the enquirers to our help line through our dedicated team. Our Enquiry Service works hard to assist in deciphering information for those affected by MS.

    The team are able to provide practical support and advice and signpost to the relevant institutions and organisations that can assist individuals on their MS journey.

    MS is a hidden condition, as many people choose to keep their diagnosis, their symptoms, and their fears to themselves.


    Our Information Team member; Jane advises how due to the complex and unpredictable nature of MS no-one can say what symptoms an individual might encounter or their future. "When people call the enquiry service they can be crying and often in a very poor state. They don't know if they are coming or going. They can't talk to their family because they don't want to worry them. It is often not possible to speak to health professionals. They don't know anyone else who actually has MS."

  • Aims

    Aim 1

    To ensure that each call is answered and callers are re-assured that they are not alone.


    » Continue to service the Enquiry Service by maintaining the team.

    What success will look like

    Continue to collate data around the number of queries we receive and the nature of those queries to keep sharing knowledge with colleagues.

  • Impact


    We will add value to more peoples lives and assist them in making informed decisions and enhancing their quality of life.


    The project is without risk, we will continue to respond the enquirers promptly and impart sound, quality, factual information.


    Offer statistics via our website, social media and publications about our activity levels.

  • Budget

    Budget - Project Cost: £6,000

    Loading graph....
      Amount Heading Description
      £6,000 12 months phone line service to receive 250 calls pcm
  • Background


    MS Trust serves individuals nationally. The office is based in Letchworth Garden City, Hertfordshire


    Those diagnosed with MS
    Those who have family or friends diagnosed with MS
    Health Professionals working in the arena
    Students researching MS

  • Why Us?

    Why Us?

    We have a wealth of experience and information within the organisation. We have a passion and drive to assist those living with MS.

    Read more about the Charity running this project.


    Information Service Team

    They continue to read and research around the subject area to ensure that they are giving beneficial advice.