Project information

Signphone Development

Signphone is a convenient service for deaf people to communicate with our interpreters and staff via any Internet enabled device. It allows deaf people who are unable to visit the offices to receive advice, have phone calls made for them and translated back to them, and to receive help with issues.

12 months

Charity information: East Lancashire Deaf Society

East Lancashire Deaf Society logo
  • Need


    Access to help for deaf people can be difficult. Signphone enables anyone, anywhere to access this help, provided by fully qualified and trained staff in a private and discrete setting. It is particularly useful for deaf people with mobility or other problems that limit their access to the outside world, leaving them isolated and alone.


    Signphone can be a life-saver for those feeling isolated and lonely. It helps with any problems the deaf person may face, such as understanding bills, managing money, making calls to the NHS or their doctor, booking appointments, etc. It is a remote one-stop-shop for users to access the professional help they need to be able to communicate with the outside world.

  • Aims

    Aim 1

    To take Signphone to the next stage of development to make it more accessible and easier to use.


    » We will bring in a professional company to develop the software required to enable the development of the service.

    What success will look like

    We will know if Signphone development has been a success by an increase in user numbers, and by the increased efficiency of the system.

  • Impact


    Long term changes will include a reduction in isolation for deaf people, an increase in their confidence, and the ability to access any service they need to reach by telephone, but are unable to do so.


    There are no risks associated with this project.


    We will use email, our website, Facebook and Twitter to report to our donors.

  • Budget

    Budget - Project Cost: £20,000

    Loading graph....
      Amount Heading Description
      £20,000 Signphone development Software development
  • Background


    Signphone is based in the north west, but can be accessed from anywhere in the country from any Internet enabled device.


    Deaf people will benefit greatly from the project. Deaf people are twice as likely to be unemployed and on benefits as their hearing peers. They often feel isolated due to communication difficulties. The north west has a large British Sign Language population living in areas of multiple deprivation.

  • Why Us?

    Why Us?

    We are leading the way in this kind of technology and have fully trained, professional staff who observe strict confidentiality rules and processes. No calls are recorded.

    Read more about the Charity running this project.


    Charlie Glover

    Signphone operator and head of Signphone development.