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Project information

YoungMinds Parents Helpline

Parents whose children suffer from mental health problems can feel isolated and distressed.

The Parents Helpline supports over 11,000 families a year with free, confidential advice, information and support.

1 in 3 called it a lifesaver with 95% saying the advice was beneficial


Charity information: YoungMinds

YoungMinds logo
  • Need


    The mental health of young people in the UK is in crisis. Approximately 850,000 children – 3 in every classroom – suffer from a serious mental illness.

    24 hour social networking, bullying on and offline, and ever-increasing school stress combine with other pressures to take their toll on the emotional wellbeing of our children.

    Meanwhile, services continue to be woefully underfunded.

    Parents tell us they feel embarrassed, ashamed and guilty when their child suffers from mental illness.


    The YoungMinds Parents Helpline supports over 11,000 families a year.

    Our team of advisers reassure parents who are concerned about their child’s wellbeing, providing non-judgemental, practical support.

    We give parents and carers the knowledge and skills they need to improve the mental health of their child.

    For over 20 years the helpline has been a lifeline for parents who feel they have nowhere else to turn.

  • Aims

    Aim 1

    Provide free and confidential advice to over 10,000 families each year


    » Trained Helpline Advisors support families over the phone and via email.

    What success will look like

    Number of calls answered. The Helpline collates six monthly feedback, as well as an external review every few years.

    Aim 2

    Provide in-depth clinical guidance to 3,500 distressed parents


    » Our team of mental health professionals provide an in-depth clinical consultation

    What success will look like

    Number of call-backs with a mental health professionals, and qualitative feedback.

    Aim 3

    Provide online information and resources


    » The website provides a critical, reliable, safe and reassuring information to parents, at anytime day or night.

    What success will look like

    Use Google Analytics to monitor web use including numbers of web visitors and amount of time spent on the pages.

  • Impact


    Children and young people will have improved mental health.

    Families will be able to understand the problems and improve coping strategies.

    The Helpline collates six monthly feedback, as well as an external review every few years.


    In recent years, more parents have been contacting us for help than ever before: the number of callers to our Helpline grew by 22% in 2016 alone. This increase in demand has meant we’ve needed to grow our team to ensure we’re helping all the families that need advice.

    We are in the process of developing new methods to engage with parents.


    Donors will be sent reports on the project as well as updates on YoungMinds work in general.

  • Budget

    Budget - Project Cost: £481,878

    Loading graph....
      Amount Heading Description
      £394,603 Salaries Helpline team, volunteer expenses, mental health professionals
      £38,060 Other Materials, equipment, marketing
      £34,280 Premises Rent, telephone
      £14,935 Management and overheads Management

    Current Funding / Pledges

    Source Amount
    Trusts £283,300 Guaranteed
  • Background


    London based call-centre with a national reach.


    Mental health issues can affect anybody, anywhere. We ask a series of monitoring questions to ensure we reach across the population, including traditionally harder to reach groups.

  • Why Us?

    Why Us?

    YoungMinds has over 21 years experience delivering the Parents Helpline and working as a wider organisation in the field of child and adolescent mental health. We are well respected by young people, parents, professionals and the government. We are the only national charity with the sole aim of supporting children and young people with mental health problems.

    Read more about the Charity running this project.



    Working on the Parents Helpline for over 10 years, Emma started as a Helpline volunteer and now manages the team to success.

Claire Skinner, Save the Parents Helpline


Will pay for a family to get support

The insight and guidance helped me respond to my daughters attempted suicide just one week later.