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Project information

A new interactive MS Trust website

Replacement of the MS Trust's popular but outdated website with a new site fully enabled for interactive content and smart phone and tablet use. To make the lives of people with MS better by giving them reliable, up to date information that they need, when they need it and in the most useful format.

September 2014 - March 2015

Charity information: Multiple Sclerosis Trust

Multiple Sclerosis Trust logo
  • Need


    MS currently has no cure. It is often diagnosed when people are in their 20s and is a complex, lifelong condition with very variable symptoms. People struggling with MS desperately want information to help them understand and manage their MS to give them the best possible quality of life. A Google search or multiple sclerosis returns over 38m results of mostly unmediated "information", and against this backdrop people need a source of reliable, unbiased information that they know they can trust.


    The MS Trust is the foremost provider of trusted information on MS. We carried out research last year which showed people want to interact with our website information, personalise their use of it and access it via smart phones and tablets. They want interactive forums and webcasts. Our current website is outdated and can't provide this level of flexibility. We intend to redesign it from scratch to provide what the 53,000 visitors who use the website each month need for the foreseeable future

  • Aims

    Aim 1

    Design and build a new site fully enabled for interactive content and smart phone and tablet use.


    » Consultants design new website to our user specification with involvement of service users.
    » Implement the new design and convert existing data.
    » Train web managers and information team to optimise utilisation of the new features.

    What success will look like

    Success will be positive feedback from service users and increased use of the new website, especially by newly diagnosed people for whom we are providing new interactive materials.

  • Impact


    Better and more accessible information will mean more people with MS feeling confident about managing their condition in a positive way and finding the services and treatments that will help them. We will demonstrate this through user surveys of people with MS and the health professionals who work with them.


    The key risk is that we have time slippage or budget overrun. We are dealing with this by recruiting an experienced IT project manager to keep the project on track, and by providing cover to release other key staff members to put the necessary time into this project.


    Donors will be sent monthly updates on the progress of the project and the results of any user surveys undertaken in the first year after completion.

  • Budget

    Budget - Project Cost: £65,000

    Loading graph....
      Amount Heading Description
      £15,000 Web design Consultants work with web team and users to create a design that meets our sepcification
      £44,000 Implementation Build of new website platform
      £6,000 Data conversion and training Transfer of existing material, staff training

    Current Funding / Pledges

    Source Amount
    Pharma companies £15,000 Guaranteed
    Wolfson Foundation £10,000 Conditional
  • Background


    This is a project primarily intended to cover the UK.


    Around 100,000 people in the UK have MS, and between 50 and 60 people are newly diagnosed each week. Some 4,000 health and social care professionals specialise in working with people with MS. Including families and carers, the UK MS community is around 250,000 people. This project has the potential to benefit all of them.

  • Why Us?

    Why Us?

    We are recognised as the foremost provider of trusted, practical information to help people live well with MS. We also have a unique role in educating the health and social care professionals working with MS on a day to day basis. We were one of the first 100 organisations to be awarded the Department of Health's Information Standard, which helps the public to identify trustworthy information that is accurate and evidence based.

    Read more about the Charity running this project.


    Pam Macfarlane

    Our chief executive. Given the importance of this project to the organisation, assuming personal oversight of the project.

    Linden Muirhead

    Project manager, responsible for ensuring quality, achievement of milestones and budget control.