Project information

Help at Home

Help at Home provides a direct support service to the elderly people of Enfield. The objective of the service is to assist older people to remain independent, confident, safe and secure in their own homes. Additional staff are required to offer more flexible, quicker appointments for those in need

January 2014 - December 2014

Charity information: Age UK Enfield

Age UK Enfield logo
  • Need

    Need

    Older people prefer to see the same person in their home even more so if dementia has started. Help at Home deliver a “regular” CRB checked staff worker, who can assist around their home with light cleaning duties, including washing, change of bedding etc, a shop and drop service, a handyperson service for practical assistance with odd jobs, inc painting/decorating, plumbing or electrical jobs and a home from hospital which enables older people to re-adjust in their home after a hospital stay.

    Solution

    By providing general housework tasks, cleaning duties and shopping trips ensure that the service user does not climb ladders, put themselves at risk of falling or injuring themselves either whilst shopping or within their own home, gives older people a sense of safety and independence. On visits, the key worker will keep a close eye and will contact the office who in return will contact the next of kin should they have any concerns about their health or well-being

  • Aims

    Aim 1

    To reduce social isolation and loneliness

    Activities

    » Regular communication allows the older person to convey any fears or worries in a non-judgmental, friendly environment with an independent key worker

    In 2008, HAH service helped 30 users, by 2013 this had increased to 76 service users .Review user feedback questionnaires


    Aim 2

    Allow more older individuals to make informed choices for themselves

    Activities

    » By enabling older people to keep a sense of pride and independence and to feel more secure and confident living independently at home.

    To enable more user participation to access the services quicker, at more locations and convenient time frames with a range of flexible dates.


  • Impact

    Impact

    By promoting services to a larger proportion of people and providing quicker response times with a broader appeal, can have real impact on the well-being of the elderly. Age UK Enfield is reluctant to increase prices (currently £14 per hour fully inclusive of expenses) as people could be reluctant to use the services if cost prohibitive. By increasing the number of staff working hrs, from 175 hours pw to 280 hours pw, this would provide an additional 105 hours pw to expand services.

    Risk

    If a person is suddenly taken ill or unexpectedly suddenly dies, the debt goes unpaid and any outstanding invoices mount up. If staff wages aren't paid the service user suffers with longer waiting times for help and support.
    We closely monitor all outstanding invoices on a regular basis. Plans are in place to improve this even further to a fortnightly review basis to address any unpaid bills meaning they’re highlighted earlier to ensure quicker payments received to reduce loss of income or mi

    Reporting

    After review of feedback forms, a detailed report will be emailed about the number of increased hours we have provided, the uptake of new users highlighted, success stories and testimonials given and any improvement recommendations will be submitted along with plan of action and time frame

  • Budget

    Budget - Project Cost: £5,420

    Loading graph....
      Amount Heading Description
      £3,920 Staff Wages Additonal staff members
      £500 Prinitng costs Literature, leaflets, PR & Marketing
      £1,000 Staff Induction and training
  • Background

    Location

    The London Borough of Enfield has the highest proportion of older people compared to the London average. There are approximately 80,000 residents over the age of 50. With cuts in NHS spending and government funding, services and payments are being reduced, yet the ever-growing population of over 50’s is increasing.

    Beneficiaries

    The older people of Enfield, their carers and/or their next of kin who have the assurance that their friend, relative or loved one is receiving some of the best care and support in the community, whilst also providing new employment opportunities for the people living within the Enfield Borough.

  • Why Us?

    Why Us?

    Age UK Enfield opened in 1985 and is not funded by the National charity Age UK, which was formed as part of a merger between Age Concern England and Help the Aged. Age UK Enfield have been providing a range of high quality services that improve the life of Enfield’s older people, giving them somewhere to turn to, when they need help, advice or support. We have worked tirelessly to build a recognised local charity brand and awareness within the local region to ensure that the older people of

    Read more about the Charity running this project.

    People

    Sarah Gibbs – Project Manager Staff

    Sarah has over 11 years experience as deputy manager in care nursing homes and joined Age UK Enfield 7 years ago and manages 3 key services.

    Staff Workers

    A great team of 5 reliable, trustworthy workers run this unique service. Their positive approach is friendly, upbeat and always professional.