Project information

Contact Centre

Provide direct support to members of the Armed Forces and their families.The contact centre is based in Kings Lynn. It is the only place that provides instant face to face and inclusive support to veteran's and their families. Staff and volunteers are trained to identify the first signs of PTSD

It is ongoing.

Charity information: The Bridge For Heroes

The Bridge For Heroes logo
  • Need


    Through face to face supportive interaction the charity aims to identify the early signs of PTSD in serving personnel and veterans of the Armed Forces. Due to a high number of reported suicides within the Armed Forces the charity decided to focus on helping suuferers of PTSD. We are also trying to tackle to divide between the Military population and the civilian community.


    All our staff and volunteers are trained in the early identification of PTSD. We hold group and one to one therapy sessions for member of the Armed Forces, former members and their families. We encourage volunteering within the local comunity and as the Contact centre also includes a charity shop and a Museum, we encouarage walk ins to engage with our beneficiaries and school trips to educate local children on the Military.

  • Aims

    Aim 1

    Direct, immediate support, free of charge, to former, serving and families of the Armed Forces.


    » Group therapy Sessions, including model making and cross-stitching. Where discussion of experiences is encouraged.
    » One to one support sessions where needed, in a quiet area of the contact Centre with a trained member of staff.
    » Where applicable, offer advice and aid with any transition to Civilian life or attaining Service Records, Medals, compensation claims etc.

    What success will look like

    Support sessions are tracked by our Contact centre manager to enable us to create statistics on attendance and beneficiaries recieving the help they need.

  • Impact


    This Centre enables those that feel unable to cope alone share their experiences, get advice and if needed their PTSD diagnosed. In short, preventing veterans from taking their own lives due to struggles that otherwise wold go unnoticed. The demonstration of success, is lives still beng lived.


    The one risk of this project is the sustainablity of the Contact Centre itself, this risk has the solution that the Manager is funded by the MOD and the Charity has a Reserves Policy to keep monies for the running of the Centre for up to three months. Which gives us sufficent time to raise funds.


    We report to donors in publications such as the monthly Newsletter, Trustees are informed at quarterly meetings and where applicable larger donors recieve recognition in the form of publicity and consequently we aid promoting their cause or business.

  • Budget

    Budget - Project Cost: £30,000

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      Amount Heading Description
      £30,000 Salary Contact Centre Manager's Salary, funded by the MOD.

    Current Funding / Pledges

    Source Amount
    MOD £30,000 Conditional
    Goodwill/donations £0 Guaranteed
  • Background


    The contact Centre has a high street location, central to Kings Lynn Norfolk. The address to visit is The Bridge for Heroes, 52A South Clough Lane, Kings Lynn, PE30 1SE.


    The local community including all ages as a Museum and shop is incorporated into the centre, Vetrans and thier families, migrant population, recent and not so recent military history, regeneration of the area.

  • Why Us?

    Why Us?

    We are based in a Central location with easy access from all surrounding areas of Norfolk. Staff and volunteers and trained in identifyning the early signs of PTSD and liasion officers to provide direct support free of charge. We also have a board of Trustees that includes a former member of the NHS, a Pastor, a Banker, a serving Army Officer, a Veteran, a Beneficiary and has just appointed one of the country's youngest directors (aged 16).

    Read more about the Charity running this project.


    Mike Taylor

    Mike Taylor is the Founder and CEO of the Charity. He is currently without pay.

    Helen Taylor

    Helen is the Admin and Finance Manager, also the wife of Mike Taylor. Helen is paid a basic wage.

    Jim Clarey

    Jim is the Operations director and Deputy Chair of Trustees. Jim is a volunteer.

    Alice Henderson

    Alice is the Company Secretary, Business Development and currently acting fundraiser for the Charity. She is currently not paid.

Kings Lynn Contact Centre


One support session for a Veteran or family member