Project information

Bridge the Gap in Welfare Rights Services

Raise funds to employ a volunteer coordinator to develop and train new welfare rights workers from our established network of partner organisations. Raise awareness of our preventative work and the positive impact it has on an individuals health and well-being

January 2013 - January 2014

Charity information

Riverside Advice Ltd

Riverside Advice Ltd
  • Need


    With the end of Legal Aid for almost all Welfare Benefit and Debt casework in April 2013 and the new Welfare Reform and introduction of the Universal Credit there will be a significant gap in funding to help some of the most vulnerable people and excluded groups in society. Shortage of suitably trained advice workers will compound the problem leaving even fewer vulnerable people in need able to access quality advice services


    We will engage with partner organisations to identify, support and develop volunteer advice workers for the future. We believe that the development of future Welfare Rights advice services will be most effective if it is led by those people with personal experience of the issues which need to be addressed. Our partner organisations continue to work with RA to break down the 'access issues' and 'barriers' which exist for the most vulnerable and excluded groups, menatl health, BME etc

  • Aims

    Aim 1

    Run 10 information/raising awareness sessions for the partner organisations


    » Ask staff to produce a pen portrait describing the work they do with three client case studies. Include each area of our work, admin/IT/casework
    » Arrange dates/times/venue of sessions and send invitations- ensure accessability for excluded groups (arranging some sessions in the community)

    Success will be...
    10 people attending each session from partner organisations and at least one person from 50 different community groups

    Aim 2

    Produce a newsletter to send to all community groups and individuals also accessible from website


    » Involve all staff and volunteers in RA - introduce at next workers meeting, plan, prepare and produce and place on website by September 2012

    Success will be...
    Newsletter sent to 50 different community organisations

  • Impact


    Awareness of the importance of quality Welfare Rights Advice. Greater involvement of people from excluded groups, eg mental health, BME disability, learning difficulties. A reduction in stigma and discrimination and a positive change in peoples attitudes towards vulnerable people and excluded groups. More inclusive and accessible services and organisations, in particular - for people with mental health difficulties, BME people with language and literacy problems


    There is a risk that many of the organisations may have limited availability to become involved with this project. We have, however talked to many of the partner organisations in readiness for their involvement. We have developed close working relationships with our partner organisations and as this project will also have reciprocol benefits for our partners, with possible match funding benefits we believe we have and will continue to limit the risks involved


    We will produce quarterly reports to funders of the numbers of volunteers engaged, feedback questionnaires from the sessions and anecdotal evidence of the impact of the awareness raising sessions and feedback 'hits' from our website newsletters.

  • Budget

    Budget - Project Cost: £5,000

    Loading graph....
      Amount Heading Description
      £5,000 admin information sessions
  • Background


    Cardiff has areas of deprivation which are high on the index of multiple deprivation in Wales. By developing 'Volunteer Advive Workers for the Future' from many of the community organisations working in Cardiff there will be benefits for individuals and the community at large as the income we help gnerate for clients will be put back into the businesses in their community for the benefit of the local economy and therefore their communities


    Population and individuals

  • Why Us?

    Why Us?

    We are in the community for the community

    Read more about the Charity running this project.


    Debbie Shanahan

    advice worker