Project information

Valuing community mediation volunteers

We value volunteers. Our community mediation work, providing conflict resolution, is increasing and we need to retain existing experienced volunteers whilst expanding our team of volunteers. We aim to manage this through our valuing volunteers programme of training, development, and supervision.

July 2012 - December 2013

Charity information: Ealing Mediation Service

Ealing Mediation Service logo
  • Need


    The need for mediation in local communities is growing, there was a 17% increase in demand locally last year but a 30% drop in time available for volunteer mediators to give to volunteering. We need to continue to offer our clients and partners good quality mediation using trained, valued volunteers with local knowledge and a diversity which reflects the local community.


    The valuing volunteers programme will ensure that we have sufficient on-going numbers of trained, developed, supervised volunteers who we can retain over a long period of time in order to meet growing demand for our mediation services. We will be able to train more mediators from our waiting list, offer them experience in casework helping local people in conflict situations and support, supervise and develop them to enable us to retain their time over several years.

  • Aims

    Aim 1

    Train 16 new community mediators


    » Interview potential trainees from our waiting list
    » Run 6 day accredited training programme, assessment and observations
    » Provide practical volunteering experience locally on resolving real conflict resolution cases

    Success will be...interview and identify 16 suitable candidates, complete the 6 days accredited training course, assessment and observations and enrole them as new volunteers

    Aim 2

    To provide on-going training and development for all our volunteers


    » Engage two ad-hoc supervispors to provide independent supervision for all our community mediators a minimum of 3 hours per mediator per year
    » Provide on-going training to take community mediators from basic to advanced level over a two year programme of 12 workshops
    » Provide management roles and responsibilities training for all new volunteer management committee members
    » Provide small sessional payments to the most active and experienced community mediators to retain their commitment beyond their first two years

    Success will be...a pool of diverse, trained, supported and developed volunteers, fully valued by the service and commited to meeting its increasing workload and demands.

  • Impact


    Long term we will develop an increased pool of diverse, well trained and valued community mediators, managed by well trained trustees whose time and expertise we can retain over a minimum period of 3 years able to handle over 300 cases. Success will be demonstrated by an increase of 16 in our volunteering pool and entering advanced training level, an increase in the total number of volunteering hours and length of commitment to the service.


    There is arisk that some volunteers may leave the programme early. We have dealt with this risk by holding two open evenings in advance to explain the commitment expected and demands of the service.


    We can provide extracts from our six weekly Management Committee meetings where progress will be monitored.

  • Budget

    Budget - Project Cost: £17,000

    Loading graph....
      Amount Heading Description
      £8,000 Mediation training Training course fees and venue for 16 volunteers
      £4,500 Supervision One to one supervison of 30+ volunteers twice a year
      £2,500 Advanced and Trustee training Management course for 6 volunteers and development of 12 workshops for mediators
      £2,000 Sessional fees Retention of longterm advanced mediators

    Current Funding / Pledges

    Source Amount
    Area based Grant £5,000 Guaranteed
  • Background


    Ealing is a vibrant, diverse community which was shocked by the riots last August which clearly demonstrated the conflicts simmering below the surface within its local community. Our project, based in Greenford, will provide valued volunteers from the local community working across the whole of the borough and into the neighbouring London boroughs of Harrow, Brent, Hillingdon.


    Local residents and our volunteers will benefit. Ealing borough has the third highest population in London, 41% of which is from BME communities, with pockets of wealth alongside areas of poverty and new communities alongside established ones. Southall, Acton & Northolt in particular have some of the poorest wards in London where residents are disadvantaged due to a number of factors - low incomes, low educational achievement, poor health, overcrowding, first language is not English etc.

  • Why Us?

    Why Us?

    We have successfully run a growing community mediation service in Ealing borough since 1997 and are the recognised provider and partner in this area, working in partnership with the Council, police, social housing providers, the voluntary sector. We are named in the local community safety strategy and are a member of the local ASB Panel.

    Read more about the Charity running this project.


    Debbie Davey

    Service Manager - Co-ordinating all aspects of the service, monitoring progress and managing volunteers

    Robin Marshall

    Chair, volunteer trustee and mediator - Responsible for the management committee and the overall figureheasd of the organisation

    Clare De Meyer

    Independent supervisor/trainer - Responsible for the standard of supervision of all our volunteer mediators and for development issues

    Paulette Morris

    Independent trainer - Responsible for the development and running of the mediation skills training course


Will train a community mediator

Thank you for your help with all my cases that I’ve referred over last few months as the service was very helpful”.

Local police officer