Project information

A Year To Make A Difference

To continue to provide up to a year of counselling to support adults experiencing complex mental health difficulties in West Norfolk. To support improvements in mental health and well being, develop greater resiliency and gain strategies to maintain recovery to avoid future mental breakdown.

1 year

Charity information

One To One Project

One To One Project logo
  • Need


    To bridge the gap that exists between NHS Psychiatric services and day care services, by providing support that is embedded in the client's everyday life - thus reducing the disruption and stigma that surrounds their mental ill health. It is the only scheme in West Norfolk that provides long term counselling support that is free at the point of contact with clients, and therefore enables those who might otherwise have been excluded by financial barriers to access vital support.


    With an existing team of highly skilled counsellors who are experienced in working with severe and complex mental health issues. These counsellors work voluntarily with clients for a full year, providing a nonjudgmental space and the time the client needs to work towards better understanding their mental ill health and making positive life changes. Volunteer counsellor's will make a difference to the lives of those who might otherwise have been alone, unsupported and suffering extreme prejudice.

  • Aims

    Aim 1

    To maintain a highly skilled team of counselling volunteers to work with clients.


    » To continue to recruit skilled counsellors, with experience in working with mental ill health.

    Success will be...continued recruitment of qualified or advanced trainee counselling volunteers, maintaining a team of at least 14.

    Aim 2

    To continue to meet the needs of the local community by offering support in accessible locations.


    » To continue to assess the needs of the local community by liaising with partner organisations and beneficiaries.
    » To source suitable outreach venues where need is most identified.

    Success will be...identifying client need and developing the nature and location of the service accordingly.

    Aim 3

    To offer "A Year To Make A Difference" to at least 40 clients per month across West Norfolk.


    » To assess all referrals received to ensure suitability for counselling service.

    Success will be...40 plus clients receiving up to a year of counselling either in King's Lynn or at an outreach venue across West Norfolk.

    Aim 4

    To ensure service effectiveness during and after contact and to monitor changes and benefits.


    » Maintaining a thorough monitoring and evaluation workbook, with regular contact with clients and opportunities to feedback on service received.

    Success will be...keeping a detailed workbook of service effectiveness over the year, including changes made according to client feedback.

  • Impact


    Clients will experience improved mental health, greater resilience and gain strategies to maintain recovery, including recognising early signs of declining mental health to avoid future crisis. Clients will feel empowered to continue to make life choices, having been heard and supported through a period of isolation or crisis. Parents/carers of children/adults with mental ill health will be supported to prevent family breakdown and any ongoing disruption or disadvantage to children and families.


    Risks include; Lack of funding to maintain service provision for a full year, particularly after loss of core NHS funding. Full transparency around the Project's financial circumstance is practiced, with clients offered regular updates as to the impact this may have on their service. An enormous fundraising effort is underway, including staff, committee and current and ex-clients. Natural loss of Volunteer Counsellors may pose a risk, but is addressed by continual recruitment of new volunteers.


    By regular newsletter on the progress of 'A Year To Make A Difference' scheme. Due to the confidential nature of the work, it is essential that we ensure anonymity in all reporting. Evaluations and Service Reports will be disseminated to highlight positive change, benefits and service development.

  • Budget

    Budget - Project Cost: £65,000

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      Amount Heading Description
      £10,500 Volunteer Costs 14 Volunteers,clinical supervision/expenses
      £32,022 Staff and admin 2 part time posts inc. admin costs
      £22,478 Venue Rent, rates, utilities,insurances
  • Background


    West Norfolk is a rural area, with many isolated communities unable to access vital support for reasons of geographical, financial, physical and/or emotional barriers. Mental ill health is known to be exacerbated by the distance people have to travel to access services, making it vital that services are based in close proximity to their beneficiaries. The reduction in NHS psychiatric service provision has resulted in long waiting lists, making complementary schemes invaluable.


    Adults living in King's Lynn and West Norfolk. Our counsellors work with the human need, increasing individual well being and contributing to a healthier, more cohesive community. We recognize that working with the individual brings associated improvements in family life, education and employment prospects and broader benefits to both the wider family and/or social group.

  • Why Us?

    Why Us?

    The One to One Project has a 27 year history of delivering excellent mental health support services in West Norfolk. The staff and volunteer team have an advanced and evolving knowledge of the needs of the local community and excellent relations with other health care professionals in the area. Our reputation means that we continue to be able to recruit volunteers who wish to work within our ethos and become a part of the supported team.

    Read more about the Charity running this project.


    Hannah Cooper (Project Coordinator)

    Hannah has an active role in supporting and coordinating the counselling volunteers and assessing clients to ensure appropriateness of service.

    Christine Thomas-Brown (Administrator)

    Christine carries out all administrative tasks and is a familiar and welcoming face for clients when they arrive for their service.

    14 Volunteer Counsellors

    Counselling volunteers offer a range of therapeutic interventions offering a robust and supportive relationship for up to a year to each client.

I have finished counselling feeling 100% better than when i started, it hasnt changed plans, just made them possible

Client B