Project information

The Befriending Project

To launch a telephone befriending project to help make a positive difference to the lives of our older and housebound beneficiaries

January 2012 - January 2013


  • Need


    Although we have a strong social group network that operates nationally for members there are many of our beneficiaries who might be elderly and infirm who cannot get along to group meetings and who live alone. We want to further enhance our support by offering them a service that guarantees them some social interaction.


    The Befriending service will tackle this directly by matching volunteers to beneficiaries providing them with a ‘phone buddy’ who can call as regularly as they are able, meaning that they would have some form of company to alleviate the loneliness.

  • Aims

    Aim 1

    To provide a better quality of life for any beneficiary who is housebound or alone


    » Through the launch of the telephone befriending scheme nationally
    » Through a major call out for 'phone buddies' across all areas of government
    » Through direct promotion to all existing beneficiaries/members

    What success will look like

    Success will be...measured by the number of our beneficiaries who would benefit from the scheme and beyond that by the ongoing increase in numbers of both ‘phone buddies’.

  • Impact


    The project itself aims to raise the quality of life for any beneficiary who is alone or housebound. It will be clearly demonstrated by regular reports across all forms of media currently used by us (national magazine, e-newsletter, twitter, in-house journals and bulletins


    The biggest risk to the project would be that nobody would request it. Prior to deciding to launch this project we conducted a member survey asking them to identify news ways in which we could assist them. Alleviating loneliness was a popular request. In addition we have been proactively publicising our volunteering opportunities in line with the government’s Big Society agenda.


    Donors to this project will receive a monthly email report on the project detailing the ongoing and forthcoming activities and any necessary changes that have been made to the project plans via our national magazine and online.

  • Budget

    Budget - Project Cost: £25,000

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      Amount Heading Description
      £12,000 Telephone Operators Manning an 0800 Information Line for beneficiaries and volunteers
      £10,000 Call costs Cover the costs of freephone line for up to 500 users
      £3,000 Publicity Material Welcome Packs; Information sheets

    Current Funding / Pledges

    Source Amount
    Life Member Appeal £5,000 Guaranteed
    Corporate Partner £5,000 Conditional
  • Background


    The project would run nationally. Given the nature of the concept (i.e. telephone based) it can extend throughout our network of beneficiaries in England, Scotland, Wales and Northern Ireland.


    Any member (we have in excess of 50,000) who requested it.

  • Why Us?

    Why Us?

    We have been supporting the needs of retired civil servants for over 40 years and have a proven track record of being able to provide social support, information and advice to our membership.

    Read more about the Charity running this project.


    The CSRF Team

    Our core team of people include Permanent Secretaries, Senior Civil Servants and experienced charity workers.