Project information

Advising through austerity

HWCAB faces increased demand for its services and reductions in core funding. Increased efficiencies through new systems will allow us to continue to provide an effective advice service. Funding raised will contribute towards continuing training needs and core funding.

April 2013 - March 2014

Charity information: High Wycombe and District Citizens Advice Bureau

High Wycombe and District Citizens Advice Bureau
  • Need

    Need

    Over the past 2 years core funding has been reduced by 20% in nominal terms. Meanwhile demand for our services continues to rise. Over the last two years, improving ways of working has allowed us to cope with a 40% increase in the number of clients. As the country continues to struggle, we expect demand for our advice services to continue to rise.

    Solution

    We have made significant changes to our ways of working with the financing of training help from previous Big Give fundraisings. This year, while training costs will continue, we are focusing on restructuring both staff and premises. If we are successful, this will be a major step to helping meet these aims.

  • Aims

    Aim 1

    Improving the service for our clients by increased number of well trained staff in suitable premises

    Activities

    » We provide advice across an array of different areas from unemployment, to housing, financial and social matters.

    Success will be demonstrated both by quality measures (Citizens Advice audits) and efficiency in coping with the increasing demands for our services.


  • Impact

    Impact

    We will continue to seek cost and efficiency improvements in the way we work and monitor performance in terms of quality of advice and also, for example, the number of phonecalls which are successfully answered during office hours. Training of staff and volunteers to undertake new working practices and different responsibilities will be critical to our ability to continue to provide an advice service while core funding is being cut.

    Risk

    The major risk will be around management time available to continue running the service and managing the volunteer staff and advisers without whom we could not function. We are looking to our team of volunteers to take on more responsibilities in the day to day operations of the Bureau and this in itself may require a higher investment in training. We may ultimately need to spend more than the value ascribed to this project of £6,000.

    Reporting

    Our main donors and supporters wil receive updates either from the trustees directly , or via news updates on our web site.

  • Budget

    Budget - Project Cost: £6,000

    Loading graph....
      Amount Heading Description
      £2,000 bought in services Likely costs to buy in expertise to train for new work methods and systems
      £4,000 Relocation Contribution to relocation costs
  • Background

    Location

    Training will be undertaken at our Bureau in High Wycombe. We have a programme of continuous improvement both to train existing staff and volunteers in new methods of working and train new volunteers who wish to be advisers. Changes in work methods have allowed us to cope with a significant increase in demand while keeping a tight control over our costs.

    Beneficiaries

    Ultimately the beneficiary will be our client base which is the area covered by Wycombe District Council and a population of some 160,000 who will be better able to access our advice following improvements in our work methods and efficiency.

  • Why Us?

    Why Us?

    Ultimately this is about improving the way we work.

    Read more about the Charity running this project.

    People

    I Do Not Wish To Name Individuals As We Have A Small Number Of Staff And A Large Number Of Volunteers.

    The role of the external trainer is key along with the small office management team, all of whom will be involved