Project information

Family Tactics Project

A tailored project supporting families, to tackle the challenges and issues faced communicating with any child or adult in their family unit, who has any level of hearing loss/ hearing impairment. No other D/deaf project exists in Cheshire providing this service within the home environment.

September 2011 - September 2014

Charity information: Deafness Support Network

Deafness Support Network logo
  • Need


    The 3 year project aims to overcome difficulties that families face communicating with the deaf member of their family, improving confidence and reducing frustration of the D/deaf family member and helping to improve the relationships within the whole family including simple things from seating arrangements, appropriate lighting, ways of communicating in different parts of the house, getting someone’s attention - to facing one another, lip speaking, facial expressions speaking one at a time.


    We assess the support the family's needs and develop an action plan, designed for both the family’sneeds and the D/deaf person. Through a series of practical tailored sessions, we provide the family with the right information/skills to improve and give deaf awareness training.
    Where the child uses sign language (BSL) and family members don’t have BSL, we provide up to six sessions of basic signing skills around home issues, solving the key problems of cost, time constraint and childcare issues.

  • Aims

    Aim 1

    Improve/enhance D/deaf awareness and empower the family, giving them tools to achieve what they need


    » Deliver D/deaf awareness sesssions
    » Undertake home enviroment assessment and prepare an action plan

    What success will look like

    Success will be...families have increased D/deaf awareness and have the tools to better manage day to day life

    Aim 2

    Improve communication with the D/deaf family members


    » Practical sessions on the need for clear speech, appropriate language and facial expressions and getting the right setting for effective communication
    » Deliver BSL basic sign language skills and clear speech/lip speaking
    » Advice to families so that they have a better understand of the benefits and limitations of hearing aids and how they work.

    What success will look like

    Success will be...the D/deaf family member feels less frustrated, less isolated and more able to communicate with his/her family.

    Aim 3

    Children work towards achievement of the five aims of Every Child Matters


    » monitor how service leads to better health, staying safe, enjoyment and being active, making a positive contribution and achieving economic well being

    What success will look like

    Success will be...The D/deaf child will feedback that they feel more healthy, know how to stay safe, can gain enjoyment from being active, and can making a positive contribution.

    Aim 4

    Improve general family relationships within the whole family


    » Work with the family as a whole unit which leads to improved family relationships and removes frustration isolation and blocks to communications.

    What success will look like

    Success will be...Seeing and recording a gradual improvement in communication, confidence and that within the home environment the practical changes has improved communication.

    Aim 5

    The family and D/deaf child have increased confidence to be more involved in local community life.


    » Give support to the family to have the confidence to allow their child to take part in activities with similar aged children (Brownies, Cubs sports)

    What success will look like

    Success will be...An increase in the numbers and types of activities that the D/deaf child/ young adult has participated in - with case studies of the positive impact this has had

  • Impact


    Improved Deaf awareness/ communication in the family will reduce isolation and increase confidence for the D/deaf adult or child, improving overall well being and reducing the likelihood of mental health problems in the future. Parents/carers and other family members will be more knowledgeable and better able to cope with family life. Parents will have more confidence to allow their child to take part in clubs/activities, gaining independence and skills to take them from school to work


    Safeguarding: – Project staff receive training/know how to refer to LA social workers/health professionals for any concerns. Where a more serious mental health problem is identified we refer to the National Deaf Children and Adolescents Mental Health Services).
    Over relience on project staff: - The project links with DSN social care team and is not operating in isolation or dependent on one person. DSN have a Lone Working Policy.

    Parental complaints: - Formal complaints process in place.


    Donors will receive a quarterly email report detailing the ongoing and forthcoming activities and any necessary improvements that have been made to project plans.
    The donors will also receive case study and qualitative information bringing to life the positive impact that the project has had.

  • Budget

    Budget - Project Cost: £101,400

    Loading graph....
      Amount Heading Description
      £72,000 3yr Salary Family Tactics Officer
      £15,900 3 yr resources publications/maketing/BSL
      £7,500 3 yr expenses travel @ 45p/milr
      £6,000 3 yr Mgmt supervision/finances
  • Background


    The project will be delivered in Cheshire East, Cheshire West and Cheshire, Halton and Warrington within the homes of families in need where there are family members with a hearing loss, hearing impairment, Deaf, deaf, deafened or hard of hearing.
    All of these areas are within 20 miles of Deafness Support Network offices so that our team can be available to families as they need support from us. We have already trialed a project with 24 families in these areas with signficant positiv


    We are aiming to support 25 families per year - 75 families over three years. Stats from the NHS Health and Social Care Information Centre (year ending 31/3/10) show that there are approximately 7,000 people who are registered as deaf or hard of hearing in these areas (42,000 in the North West). However not all D/deaf people are registered - we estimate 10% of the population (£90,000) in Cheshire and surrounding area has a significant hearing loss - the majority of which live in family units.

  • Why Us?

    Why Us?

    DSN has 35 years experience supporting D/deaf children and their families across a range of service areas.

    We are a Cheshire based charity with a history of strong partnership working with statutory and charitable organisations giving us a wealth of expertise on how we can best support local families with D/deaf children.

    We have been piloting this tailored approach to supporting families with hugh success and positive feedback.

    Read more about the Charity running this project.


    Pam Hignett

    Pam is the existing Family Tactics Project Officer –12 years experience delivering D/deaf awareness/support (with personal experience of deafness).

    Lisa Morley

    Lisa is a qualified BSL tutor with Higher Level PGCE . Lisa’s first language is BSL.

    Gill Reeder

    Our Executive for Operations - key skills in evaluation, reporting and management across all DSN service areas.

    Rebecca Gerrard

    Our Management Accountant who oversees all project finances, undertaking monthly project reconciliation for all our activities.


pays for a family of 4 to receive 4 BSL sessions

The support for our daughter and us was invaluable and has made such a difference on many levels.

Family member