Project information

York CAB - Supporting Volunteers

York CAB is raising money to recruit, train and support new volunteer advisers and information assistants. York needs more advisers, but it costs about £1000 to train up each volunteer. However, for each £1 that is spent training a volunteer, we get at least £5 of value.

January 2012 - December 2012

Charity information: York & District Citizens Advice Bureau

York & District Citizens Advice Bureau logo
  • Need


    Last year, nearly 5,000 York residents got help from the CAB, a
    massive 27% increase over the year before.

    Some of the areas we help people with:

    DEBT - partly by helping people
    budget and re-arrange the
    payments so they become
    manageable and, where that is not
    possible, by getting all or some of
    the debts written off;

    INCOME – by helping people
    increase their income, by claiming
    money they are entitled to, such as
    Tax Credits, Pension Credits and


    We will train up new volunteers to provide the advice and information that people in York need.

  • Aims

    Aim 1

    To provide advice and assistance to 1000 more residents of York.


    » The recruitment, training and supervision of new volunteers.

    What success will look like

    1000 additional residents helped by York CAB

  • Impact


    More people will become aware of their rights and how to assert them with minimal extra help from advice agencies, people will be better able to manage their own finances and the incomes of many residents will rise, meaning fewer people living in poverty.


    We have plenty of people who want to volunteer but we do not have the capacity to train and support enough new advisers. Extra funding would ensure that we have the specialist staff employed to train and supervise new volunteers.


    In additional to our Annual Report, we have launched a quarterly Newsletter that will be sent to anyone who expresses interest - just send an email to headed "CAB Newsletter."

  • Budget

    Budget - Project Cost: £10,000

    Loading graph....
      Amount Heading Description
      £8,000 Volunteer trainer To employ a member of staff to train the volunteers
      £1,000 Training courses To pay for the external courses that trainees will attend
      £1,000 Course materials To pay for course materials for the in house training that we provide

    Current Funding / Pledges

    Source Amount
    Donations £36 Guaranteed
  • Background


    The service will be provided from our City Centre office, 3 Blossom Street, York and occassionally in outreach sessions.


    The local population of York, especially those on a low income.

  • Why Us?

    Why Us?

    York CAB is the lead advice agency in York, and we have been helping local residents for 70 years. As part of Citizens Advice nationally, we have excellant training programmes to support volunteers to best support clients. We have a high profile in the area and are the first point of call for many people with problems.

    Read more about the Charity running this project.


    Jayne Everard (Plus The Whole Volunteer Team)

    Jayne is the Generalist Manager of the Advice Service and the Tutor for all voluntter advisers.