Project information

Befriending Service for older people

Age UK Norfolk's Befriending service offers a vital lifeline to many older people, who would otherwise feel lonely and isolated, to keep in touch with the outside world. Some older people go 6-7 days not seeing or speaking to anyone. Our members receive a birthday card as well as a Christmas Card.

The project is ongoing

Charity information: Age UK Norfolk

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  • Need


    Many older people in Norfolk live in very small villages often without even a local shop and some don't see another person on a regular basis. Volunteers telephone the older people at least once a week to see whether they are in good health and if they need any help from our services.

    Active Together also visits people in their own home and assists them to carry out activities they are nolonger able to do unaided, (eg ironing, writing letters etc).


    Some older people can go 6-7 days not seeing or speaking to anyone. Our members receive a birthday card as well as a Christmas Card, which sometimes is the only one they receive. We also send Get Well cards if they are in hospital.

  • Aims

    Aim 1

    To offer a Befriending service to older people lonely and isolated in their own homes.


    » Telephoning the older person at least once a week to check they are well and not in need of any of the other services we can offer.
    » Give them information or advice on any subject they ask for help with.

    When and older person or their carer is comforted by receiving a telephone call at least once a week, to give them the opportunity to express their feelings to a friendly person.

    Aim 2

    To assist them to attend an activity in their community


    » Telephone the older person to see if there is any activity they would like to attend in their community

    Success will be when the older person is happy and enjoying the service we offer.

  • Impact


    The long term success of the project will bring about older people staying more active in mind and body and bringing a light hearted conversation to lonely and isolated older people. The service provides a link to the outside world and often acts as a gateway for other services and valuable support.

    We monitor our partnerships on a monthly basis and make any adjustments necessary.


    Recruiting sufficient volunteers is a risk. We have dealt with this by recruiting some of the older people to make telephone calls to other older people, thus increasing our volunteer base.


    A regular newsletter is sent out to all our members, donors etc. We also report on an annual basis in Age UK Norfolk's Annual Report which goes out to our donors.

  • Budget

    Budget - Project Cost: £50,000

    Loading graph....
      Amount Heading Description
      £10,000 Development Workers Who visits older people and set up partnerships
      £10,000 part-time Co-ordinator Carry out admin work for the team
      £5,000 Line Management time Contribution towards salary
      £10,000 Volunteer expenses Travel and telephone calls
      £5,000 Staff expenses Visiting older people to set up partnerships
      £5,000 Stationery, leaflets,publicity General running costs of the project
      £5,000 Office, heating etc Overheads
  • Background


    The project will be based in our offices at Old Catton and carried out right across the county of Norfolk.


    Norfolk has a higher than average popultion of older people, in particualr those over 75 years. People come to Norfolk and retire as it is an ideal place to live out their time. Norfolk is a very rural county with some villages having a population of under 100 people.

  • Why Us?

    Why Us?

    Age Uk Norfolk is in contact with older people throughout the county through the other services we offer, Community Development supports many of the older peoples groups throughout the county. Active Together made over 5,700 calls to older people last year. We are therefore well placed to know and contact older people isolated in the county.

    Read more about the Charity running this project.


    Befriending Co-Ordinator

    They make the initial contact with the older person and visit them in their own homes to see how the project can help them. They recruit volunteers.


    Keeps the organisation running behind the scenes, records information and takes calls from both volunteers and older people.


    Their role is to either telephone an older people either from the office or their own home.

    Line Manager

    Supervises the Befriending Co-ordinator post and ensures the project runs smoothly.