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Project information

Volunteers Project

Our volunteers provide essential support to our service users, mentoring those who are leaving prison, supporting families who may be struggling to cope and providing regular hours each week to those who are in need of additional support.


Charity information: Oasis Aquila Housing

Oasis Aquila Housing logo
  • Need


    In Gateshead over 600 families have been identified as in need of support. In addition we have registered over 1000 individuals in need of accommodation support since our drop in centre opened in 2011. We have projects dedicated to providing support to families and housing to those in need but the projects could not function well without the support of our team of volunteers.


    Volunteers provide an essential support line for the young people and families we work with. The volunteers are well trained and are able to provide advice and support as well as acting in a mentor role, acting as a role model and providing a sense of stability and a sense of community for the vulnerable people we work with each day.

  • Aims

    Aim 1

    Recruit and train 40 volunteers from the local community per annum.


    » Continue to advertise volunteering opportunities and increase the number of people we put through our internal volunteers training programme.

    What success will look like

    Success will be...increasing the number of regular, active volunteers to 40 new volunteers within the next twelve months.

    Aim 2

    Recruit five specially trained volunteers to the employability programme


    » Deliver training to volunteers on the journey to employment and how to effectively support a service user on this journey.

    What success will look like

    Success will be...five volunteers trained up and logging regular volunteering participation within the next 12 months.

    Aim 3

    Recruit twenty volunteer mentors for our family support service


    » Volunteers shadow a staff member as they build a relationship with the family receiving support to prepare for a mentoring role with that family

    What success will look like

    Success will be...twenty mentors trained up and logging regular volunteering participation within the next 12 months.

  • Impact


    Long term the volunteers will help our service users to develop confidence and gain additional skills. This will be evidenced by our monthly reports detailing the progression of our service users eg entry to employment, reduced social services involvement, no record of re-offending. The volunteers themselves will gain skills and experience, assisting them in finding employment.


    There is a risk that a service user may become aggressive toward a volunteer. We counter this by providing training to the volunteer in how to deal with aggression. We carry out a risk assessment for each of the activities our volunteers undertake including individual risk assessments for one to one mentoring relationships. We also operate a lone working policy to ensure we know where the volunteer is at all times and who the volunteer is with.


    We log monthly statistics and can report these to donors on a monthly or quarterly basis.

  • Budget

    Budget - Project Cost: £50,000

    Loading graph....
      Amount Heading Description
      £35,052 Salaries Salaries, pension, NI
      £6,539 Project costs Staff and Volunteer travel, expenses
      £4,137 Office costs Resources
      £4,272 Management Management

    Current Funding / Pledges

    Source Amount
    Sir James Knott £10,000 Guaranteed
    Job Centre Plus £10,000 Guaranteed
    Morris and Hilda Laing Charitable Trust £5,000 Guaranteed
  • Background


    Volunteering takes place In Gateshead, Tyne and Wear and Northumberland.


    We provide family support, accommodation and employability training to over 650 individuals each year. These individuals are mainly young people aged between 16 and 30 and young families with children under the age of 5. These young people are supported into safe accommodation and are provided with training opportunities. This support will have a knock on effect to their children and families, stopping the cycle of homelessness and worklessness.

  • Why Us?

    Why Us?

    The Volunteer Project is an established project working with over 40 dedicated volunteers each year. It attracts volunteers of all ages and backgrounds. Our volunteers receive an induction with ongoing training and support provided. A Volunteer Coordinator is responsible for the recruitment, selection, training, placement and support of all our volunteers. One of our volunteers won the Gateshead Volunteer of the Year Award in 2010 and another won Gateshead Young Person of the Year in 2011.

    Read more about the Charity running this project.


    Mark Buttanshaw

    Mark is the Volunteer Co-ordinator at Aquila Way.

Supermarket Bag Pack Volunteers

Supermarket Bag Pack Volunteers

“I really value the opportunity of volunteering. I've enjoyed spending time with the girls there, getting to know them and having fun together baking"