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Bureau Infrastructure Development
Our existing resources are stretched to meet current demand. For example clients, on average, have to wait 1.5 hours to see a General Adviser, and sometimes up to 5/6 weeks in order to see a Specialist Adviser, and telephone advise is severely restricted by the lack of volunteer generalist adviser staffing. Clients are also presenting with increasingly more complex problems, as they have nowhere else to go. We experience difficulty in meeting the needs of the wider variety of ethnic groups, particularly those from East Europe, because our advisers cannot speak their language and interpreting facilities are limited, expensive and in some cases unsatisfactory.
Furthermore we believe that there is significant latent need to give more advice to groups who have only a vague awareness of our services, or who know nothing about us. We also need to address the demand for more specialist help in the Welfare Benefits field.