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Project information

Taking the "Digital Age" to "old age" in the home

To help older people who are "housebound" to join the digital age, reducing loneliness and ensuring that they are able to access the services they need.

it will have a 6 month pilot stage followed by 2 years implmentaton if successful

Charity information: Manchester Care & Repair Ltd

Manchester Care & Repair Ltd
  • Need


    People who are in their 70s now may live into their 90s. If they have been poor and unemployed they have not built the habit of using IT and don't have a home computer. Digital changes will affect them. Increasingly they will need to use ICT to find out about the services they need, to communicate with Doctors and Pharmacies and to replace cheques. Without ICT they will be further disadvantaged as they age.


    We will develop training methods that are suitable to older people and will quickly demonstrate the value of using ICT. We will use staff to deliver the training to older people who are MC&R clients as a pilot stage. We will then recruit volunteers and train them to deliver the training to older people. We will initially loan equipment to the older person and then help them to buy what they need, including offering loans to help with equipment costs.

  • Aims

    Aim 1

    To design training that is inspiring for older people with low confidence in their ICT skills


    » recruit an experienced trainer
    » ensure they get to understand the client group
    » test the training with some "guinea pig" older people
    » collect feedback and redesign as necessary

    What success will look like

    Success will be receiving feedback from trainers and trainees that the material is effective ...

    Aim 2

    To recruit and support volunteers to deliver training and support in the home


    » recruit volunteers, focussing on people skills and making use of opportunities such as through the local Universities and colleges
    » provide a paid volunteer co-ordinator to recruit and assess volunteers
    » give training to volunteers , provide on-going opportunities for them to keep in contact with each other and the project
    » match volunteers with older people

    What success will look like

    Success will be providing support and training to 50 volunteers and
    20 volunteers stay with the project for two years

    Aim 3

    To provide loans of ICT equipment and help to purchase equipment afterwards


    » to purchase, or have donated by business, portable computers and printers which will be used with mobile broadband
    » set up agreements with the clients, and insurance to cover the equipment
    » to help people purchase equipment and broadband services using their own resources, including a loan where necessary

    What success will look like

    Success will be the number of people who get equipment so that they continue to use the skills they have learnt

    Aim 4

    To provide training to older people in their home


    » recruit older people wanting to be trained via organisations that see housebound older people eg MC&R, Meals on Wheels, Carers Centre etc
    » meet older person and then introduce suitable volunteer and equipment
    » volunteer will provide training at older person's pace

    What success will look like

    Success will be training 300 older people, 100 in year 1 and 200 in year two..

    Aim 5

    To encourage similar organisations in other areas to offer this service


    » publicise the success of the project
    » establish a "train the trainer systen that other organisations can access

    What success will look like

    Success will be the number of organisations downloading materials and using our trainin the trainer service...

  • Impact


    300 older people will have used the internet to improve their quality of life
    100 older people will record that the project has made a major difference to their lives
    20 volunteers will have on-going relationships with older people
    20 volunteers will have made use of the skills they learnt on the project in other ways
    We will survey both users and volunteers annually, asking questions relevant to the above


    An experimental project - be flexible
    Numbers of older people - 300 is a small number
    Recruiting volunteers –paid volunteer organiser, monitor successful recruitment methods, maintain good contact with student organisations etc
    Dishonest volunteer – references and CRB checks. Assessment during training,
    Empower older people by survey calls, visits, availability of co-ordinator


    We will provide quarterly progress reports and include the numbers recruited and assisted as well as financial expenditure.
    We will give the results of our surveys of tranees and users

  • Budget

    Budget - Project Cost: £79,000

    Loading graph....
      Amount Heading Description
      £60,000 staff salary and oncosts vol organiisers
      £5,000 IT training IT trainer
      £10,000 equipment equipment
      £4,000 publicity admin publicity and reports
  • Background


    The project will run in the Manchester area where there are high levels of deprivation


    We will target those older people who have had limited learning opportunitoes during their lives

  • Why Us?

    Why Us?

    MC&R have a history of going into older people's homes to help them with practical tasks. We have methods of working based on helping people in their home. We already have 1000s of clients that we help with Handyperson and other services.

    Read more about the Charity running this project.


    Maggie Walker

    The CEO who developed MC&R over 11 years; passionately trying to meet clients needs. She doesn't work alone, having created a strong Board and SMT

    Wendy Gardner

    Wendy is managing a team helping older people access services, she knows how to identify which older people will need and respond to this offer