Project information

Bristol Older People Online programme

To support Bristol’s older people to be connected, with creative, smart, and green projects. The programme aims to increase skills and access, reduce isolation, increase well-being, support existing forums, increase community participation & voice and link with local & national initiatives.

April 2011 - March 2014

Charity information: Knowle West Media Centre

Knowle West Media Centre logo
  • Need


    •Older people are being left behind as the world goes digital, and so are the services that are trying to reach them.
    •The social isolation leading to decrease in well-being in older people.
    •The need for more appropriate access and training for older people and lack of skill of older people running forums that have asked for help with this.
    •No one-stop shop for accessing information relevant to Bristol’s older people (events, health tips, services etc) mainly online but also offline.


    •Teach skills through outreach and tailored workshops.
    • Support existing forums and organisations to create interactive web platforms, accessible to older people and services.
    • Signpost older people to relevant online information, services and opportunities to participate, get involved in their community, as well as running events at Knowle West Media Centre.
    •Work with partners to ensure a collaborative approach, such as linking to computer recycling schemes and community wifi projects.

  • Aims

    Aim 1

    Increase digital skills of older people in Bristol


    » Outreach, promotion and networking to ensure as many older people as reached as possible.
    » Workshops from basics, to shopping and social networking.
    » Advanced workshops teaching website creation and updating websites, such as wordpress, and running facebook groups.
    » Continuing to expand our Weekly Computer drop-in sessions.

    What success will look like

    Success will be...500 older people involved, with improved digital skills, in at least 10 different locations across Bristol.

    Aim 2

    2. Increase well-being of older people in Bristol and decrease social isolation.


    » Events for older people to meet others, with themes including cross-generation, 'green' initiatives and tie-ins with national campaigns.
    » Workshops with a steering group of older people to create an older people's website that can host interactive health information, updates and news.
    » Partnership with and training for health services to include information on a website, and at events.

    What success will look like

    Success will be...500 older people involved with more social activity on or offline and/or report of improved well-being.

    Aim 3

    Increase online access including easy access to services and information for older people in Bristol


    » Partnership working with local and national initiatives to look at access, such as recycled computer scheme and community wifi from Connecting Bristol
    » Working with the Council to look at online data available on public screens. This will be displayed where people already are and be easily accessed.
    » Work with existing networks to identify older people and doing outreach to find 'new' older people.
    » To ensure a cohesive, collaborative, useful and supportive approach by working with services and older people, older people’s homes, sheltered housing

    What success will look like

    Success will be...improved access to health information reported from 100 older people and 4 service providers via digital and non-digital means.

    Aim 4

    To support Bristol’s older people to be creative, green, involved and to have a voice.


    » Running creative, inter-generational projects at KWMC, such as University of Local Knowledge, including film-making and photography.
    » Running green projects from Knowle West Media Centre (KWMC) that will involve older people, e.g. Carbon Makeover:
    » Running workshops for older people to update and run their Neighbourhood Partnership and community websites and link to Council and e-democracy sites

    What success will look like

    Success will be...500 older people involved in green, creative, and community projects.

  • Impact


    A sharing of skills and benefits through older people’s networks, a website, newsletter and social network group that supports interaction between older people and supports service updates. This will be demonstrated by participation, website content, attendance/memberships, reports from older people and services. KWMC has a project database that can collate and track Key Performance Indicators and evidence relating to aims, such as statistics, quotes, filmed case studies, plus media coverage.


    Key staff could leave KWMC, key older people involved in the planning of this programme could become unable to be involved. However, KWMC is a highly regarded community media centre with an expansive community and business network that could find the right and relevant people to take on the work. We also have a good relationship with all relevant partners, built up over many years, regardless of any staff turn-around both their end or ours. We also have a risk analysis procedure.


    We have a database mail-out system which we could use to send updates via email, links to films, and reports and quotes.

  • Budget

    Budget - Project Cost: £395,000

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      Amount Heading Description
      £117,000 Computer workshops 3 part-time computer tutors x 3 years
      £156,000 Green & Creative mediaprojects 2 full time staff to run projects and deliver workshops x 3 yrs
      £44,000 Online data. 12 Themed events Create software to auto feed news, events from web to public screens: food, travel, kit, materials.
      £78,000 Digital programme management 1 full-time post x 3 years: co-ordination, outreach, networking, partnership working.
  • Background


    The programme will be based at Knowle West Media Centre in Knowle West (mainly the Filwood ward of Bristol.) We will work with older people from across Bristol, especially those in the area, as the ward is amongst the 10% most deprived in the country in all categories, in sheltered housing, older people's homes, or individuals who do not leave the house much and live alone.


    Knowle West Media Centre will work with older people who are isolated, or could benefit in other ways from computer training and creative green projects. The data on public screens will help reach new people and the service providers will also have a means to reach older people via websites, screens, newsletters and events.

  • Why Us?

    Why Us?

    Knowle West Media Centre is a grassroots organisation that has developed relationships with Knowle West and across Bristol with older people, older people's services and networks. KWMC works with many projects that will ensure cohesion across Bristol such as Connecting Bristol who run a recycled computer and community wifi project, health services, housing associations, and local community groups and centres. We are known as being innovative and community grounded.

    Read more about the Charity running this project.


    Makala Campbell

    Digital Producer, outreach and networking, linking all the ideas of the different organistaions, relationships with groups, services and older people.

    Ken Jones

    Local older person, does lots of community work, who has asked us to work with isolated older people, he can refer many older people.

    Kevin O'Malley

    Connecting Bristol, Bristol Council, ties with recycled computers, community wifi, and links with schools, housing and other relevant departments.

    Judith Brown

    Bristol Older People's Forum, wants to learn skills to run website and facebook group, with 3 others, and help get their members skills & access