Project information

ICT for Independence

Many of our clients have never used a computer and not having ICT skills means they are excluded from the mainstream of society. We want to change this and provide them with computers and training so they can access new areas of cultural, social life, opportunites for training and employment.

April 2011 - March 2013

Charity information: SHP (Single Homeless Project)

SHP (Single Homeless Project)
  • Need


    Clients without ICT skills can't create a CV, search for jobs & courses and excluded from areas of employment where basic IT literacy is important. Without access to computers and the training our clients are cut off from the jobs market, wider information and opportunites. The government’s new Work Programme and the proposed welfare benefit changes create an imperative for our clients to be actively seeking work. We want to support them to have access to the widest range of choices available.


    To do this we want to provide our 10 hostels with at least one desktop computer that is exclusively for clients to use. We also want to provide formal training on IT skills and to use volunteers to support clients to develop their skills and confidence in this area by providing on-going support after the training has ended. We also want to build up ‘IT champions’ in each hostel who are residents that have been trained and are confident enough to support their peers to gain these skills.

  • Aims

    Aim 1

    Provide clients with access to and training in new technology


    » To provide 10 Desktop computers, software and training for vulnerable individuals living in SHP’s homeless hostels.

    Success will be...SHP provides access to a computer to 220 homeless and vulnerable people

    Aim 2

    Have a positive impact on clients ICT skills and confidence


    » Provide four 12-week IT training programmes leading to CLAIT (Computer Literacy and Information Technology) qualifications.
    » Recruit 15 volunteers to provide ongoing learning support to clients in gaining ICT skills at each of the hostels.
    » Recruit 10 client IT champions who have been trained in ICT in each hostel to mentor their peers in gaining these skills.

    Success will be...SHP provides ICT training for 30-40 clients and they feel supported to learn and have increased level of confidence in using ICT.

    Aim 3

    Support clients to move towards independence


    » Training programme content includes units on how to search for information relating to independent living skills, and community resources.
    » Enable clients to create on line support networks that will sustain them when they move on to living on their own.

    Success will be...Clients taking part in training and develop a routine and structure needed to live independently and gain skills to use ICT to find resources.

    Aim 4

    Support clients to move towards employment and move away from crime and future homelessness


    » Clients gain basic ICT literacy and qualifications required to improve their access to opportunities in the job market.

    Success will be...Clients activitely using ICT to job search and apply for jobs requiring basic ICT skills

    Aim 5

    Promote the SHP approach to Inclusion


    » Evaluate the ICT programme and identify success factors and diseminate the best practice across the UK Homelessness sector.

    Success will be... External agencies reference and recognise the SHP ICT Inclusion model.

  • Impact


    This programme will enable clients to build their confidence and skills to use ICT, access the internet and to support peers to do the same. We will demonstrate success by: monitoring the number of clients accessing local ICT and training courses; the clients achievements and progress; clients feedback; number and outcomes of clients that the ICT Champions mentor. The programme evaluation will identify the success factors and share and promote the model across the sector.


    There is a risk that our local community college partner can’t provide the tutor capacity until the start of their academic year Sept ’11. Therefore we would ensure that support volunteers are place as soon as the project starts.


    Donors will receive a quarterly report detailing the project progress, number of clients participating and client outcomes as a result of the ICT access.

  • Budget

    Budget - Project Cost: £10,000

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      Amount Heading Description
      £4,500 Hardware 10 desktop computers at £450 each
      £2,750 Software Microsoft Office software for 10 computers, licences, cabling
      £750 Volunteers Volunteer recruitment, support and expenses for 15 volunteers for 1 year
      £2,000 Training Course and tutor expenses
  • Background


    SHP is a London based charity working with those who are homeless or at risk of homelessness. SHP works across 15 London boroughs and provides housing and support services to 3,000 people every year. Our mission is to reduce poverty, social exclusion and homelessness and to make a lasting improvement to our client’s quality of life. The computers would be located at our hostels in Camden, Redbridge, Waltham Forest, Islington, and Newham.


    The project will benefit 220 homeless clients with issues relating to mental health, substance misuse or offending, and young people at risk and care leavers.

  • Why Us?

    Why Us?

    Our track record in supporting socially excluded clients including:
    •Enabling 100 former offenders to move into their own tenancies and rebuild their lives away from offending
    •Implementing an aftercare service for people recovering from drug and alcohol addiction that has helped 100 people get into employment, education and training
    •Assisting 329 people to assess their work, education and employment goals

    Read more about the Charity running this project.



    Indivduals who will act as peer ICT Champions and enable their peers in the hostels to gain confidence and skills in using ICT.


    Responsible for working with clients to support them in gaining ICT skills.

    Enterprise & Inclusion Manager - Vanessa Gendle

    Responsible for education partnerships; volunteer programme; leading the SHP Inclusion Strategy with access to ICT for clients as a key aim.