Project information

Helpline Extension

We provide a helpline for people who are experiencing sightloss either suddenly or gradually. The helpline offers support advice and a listening ear for those in distress on losing their sight. The line is staffed by visually impaired volunteers. We need to extend the service from 5 to 7 nights.

March 2011 - March 2014

Charity information: Sightline Vision North West

Sightline Vision North West
  • Need


    The calls we receive come from those who are coming to terms with loss of vision in varying degrees, they are from men and women in their 20’s to those in their 90’s. Their backgrounds are diverse. The majority needing to talk to someone who understands from personal experience, exactly how they feel. Feed back from our service users indicates that our support service is much needed.


    The service can be a lifesaver for up to 2000 users per year, in that it can give them hope when they are feeling despair. The long term effects of the service are that service users are signposted in the direction of agencies that will help improve their circumstances emotionally, financially and through rehabilitation back into the workplace and their lives can be changed dramatically.

  • Aims

    Aim 1

    The aim of this project is to extend the helpline to 7 nights per week


    » Run The Helpline 7 nights per week recruit and train 20 visually impaired volunteers reach 3000 callers per year

    What success will look like

    Success will extension of the helpline to 7 nights per week to train 20 visually impaired volunteers improving their employability skills and reaching out to 3000 cllers per

  • Impact


    The helpline will help to combat isolation and loneliness in visually impaired people and improve their access to the support networks available to them. Help them out of poverty by signposting them to the appropriate welfare agencie and benefits they are entitled to. The success will be that we will recruit and train 20 visually impaired volunteers and that numbers ring the helpline will increase by 30%.


    There is a risk that we are unable to recruit the volunteers we need to extend the project. We have dealt with this risk by continually targeting visually impaired volunteers by advertising on our website and through our publicity and promotional campaigns


    Funders of this project will receive a monthly email report on the project detailing the ongoing and forthcoming activities, and any necessary changes that have been made to the project plans.

  • Budget

    Budget - Project Cost: £20,000

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      Amount Heading Description
      £8,000 Training training 20 volunteers
      £3,000 rent office space and training venue
      £1,000 telephone helpline costs
      £7,000 coordination Management of volunteers
      £1,000 publicity Leaflets roadshows website
  • Background


    We are based in Waterloo Liverpool but our helpline can be accessed by people all over the UK.


    Visually Impaired and Blind People

  • Why Us?

    Why Us?

    We have been established for 10 years and we are well respected charity . Our Coordinator is an inspirational woman who having suffered herself from sudden loss of sight set up the helpline to help others. We currently receive funding from The Rnib The Health Service and the Morgan Foundation

    Read more about the Charity running this project.


    Eilleen Green Coordinator

    Eileen is the Founder and Coordinator. She is inspirational because she set up the charity from grassroots level to the thriving service it is today

    Michaela Scott

    Michaela is the facilitaor of the Helpline she is visually impaired and she inspires the volunteers through her practical and supportive approach.